Infra and Platform Services Domain Lead

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

The Infra and Platform Services Domain Lead is responsible for guiding the strategic direction of the infrastructure and operations domain within the organization. This role involves leading design and implementation efforts, ensuring system integrity and performance, and driving innovation within the infrastructure landscape as well as maintenance of the infrastructure. The domain lead will also lead L1 and L2 support across various banking domains, batch operations, managing service automation and testing tasks. The Domain Lead collaborates with various stakeholders to align infrastructure capabilities with the business objectives.

1. Team Leadership & Management:

   • Lead, mentor, and support a team of IT support staff and infrastructure professionals.

   • Assign tasks, monitor team performance and provide feedback, fostering a culture of collaboration and continuous improvement.

   • Manage team’s career growth and look for areas to enhance team skills and knowledge.

2. Problem Solving & Issue Resolution:

   • Ensure prompt resolution of technical issues and escalations.

   • Monitor support tickets, service levels, and response times.

   • Implement best practices to improve customer experience.

3. Process Improvement & Reporting:

   • Analyze support metrics and identify areas for improvement.

   • Develop and optimize workflows to enhance efficiency.

   • Prepare reports.

4. Collaboration & Stakeholder Management:

   • Work closely with tech team to address recurring production issues.

   • Focus on problem solving, communicate effectively and respond to escalations promptly.

   • Provide clear and transparent updates by driving program meetings.

   • Manage vendor relationships and negotiate contracts for infrastructure hardware and software.

5. Technical Expertise (If Applicable):

   • Provide advice and support to team for complex technical issues.

   • Stay current with emerging technologies and industry trends, leading the overall strategy and vision for the organization’s key domains. Understanding of basic devops tools, test management, and batch monitoring tools is preferred.

   • Infra knowledge of either Linux/Unix, Windows, database management system, middleware or IAC are preferred.

   • Banking domain knowledge like core banking, cards, global markets, data and finance risks are added advantages.

   • Familiarity with banking domain applications such as AS400, mainframe, MUREX, SAP GL, Informatica, RPA Blueprism is also an advantage.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• More than 9 years of track record and significant experience in IT infrastructure management and system operations, with a focus on systems architecture and design.

• Proven experience leading and managing high-performing technical teams.

• Excellent project management experience.

• Excellent problem-solving skills with the ability to address complex technical challenges.

• Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels.

• Strong team player; able to motivate team to respond to multiple demands and manage changing priorities while meeting challenging timelines.

• Familiarity with IT service management (ITSM) frameworks, such as ITIL.

• Strong leadership and team management abilities, with excellent communication skills.

• Strong team orientation and commitment to overall team success; willing to go above and beyond to ensure team success; intense customer focus and commitment to driving quality.

• Effective time management skills to manage multiple priorities with flexibility on time zones and timelines.

• Logical thinking, high analytical and problem-solving skills; innovative and solutions-oriented.

• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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