Information Technology Manager

The person will be the IT PIC for the entire IT portfolio for Etika/Atlas vending businesses in Malaysia and Singapore.

The person will be the application owner for the following key systems and solutions currently in use and any other emerging technologies:

• MS Dynamics BC (On Premise and SaaS)
• Infor M3 (ERP for Finance, Procurement, Inventory Management, CRM, etc)
• Vending Operating System (VOS)
• Atlas Vending Mobile Apps (new project to start)
• Any emerging technologies to support the vending business

Roles and Responsibilities

• Accountable to plan, formulate and deliver Atlas IT and digital strategy in close collaboration with Group IT.
• Develop an IT annual plan to coincide with company annual budget cycle and IT medium-term plan to enable business strategy and direction.
• Manage and control IT spending as per the approved IT Capex and Opex.
• Recommend appropriate IT Capex investment and IT priorities to maximize ROI and enable achievement of business strategy.
• Act as the application owner of the solutions and systems used.
• Build a win-win relationship with AMS vendor partner and oversee, manage and drive vendor and internal team to provide satisfactory service by ensuring incidents are resolved timely as per SLA and enhancements are deployed within agreed timeline and quality.
• Lead, manage and provide L1/L2/L3 support for live systems in close collaboration with AMS vendor.
• Analyze reported incidents to devise appropriate long-term solutions to prevent recurrence of similar issues.
• Lead, manage, drive and review enhancement or change request initiatives by following the ITSM Change Management process by working closely with key business users and AMS vendors.
• Develop in-house solutions to satisfy new requirements (if needed).
• Review solutions provided by AMS vendor to assure quality and alignment with AHSEA solution standards and direction.
• Maintain and update relevant documentation (e.g. functional spec, operation playbook, etc.) due to fixes and/or enhancements to assure completeness and accuracy.
• Conduct periodic service reviews with AMS vendor to assure SLA and KPI are met and take immediate remediation measures to address any shortcomings.
• Conduct and provide timely and accurate reporting and review sessions with key business users and/or management on incidents, change requests and ITSM-related KPI and progress.
• Comply with the AHSEA ITSM policy and procedures as well as utilize implemented ITSM tools to manage, track, monitor and close incidents, change requests, problems, etc. within specified SLA.
• As the IT Lead for Atlas, lead, drive and manage tasks/activities in all phases of the application development life cycle including analysis, design, development, testing, documentation, deployment and support.
• Lead, manage and work closely with multi-disciplinary teams from business users and project vendors to internal IT team members.
• Collect, document and analyze business requirements and develop/design solutions to address the business requirements following AHSEA solution standards and direction.
• Participate and manage testing activities in a timely manner following the project testing strategy and timeline.
• Conduct end-user training, prepare cutover/deployment plans and provide go-live support to ensure smooth solution go-live, end users are confident to use the system, and “teething” issues are resolved promptly.
• Provide timely, accurate and actionable project status for project management reporting.
• Comply with Group IT Project Management Framework.
• Provide leadership and direction to the Atlas IT team members which may include permanent, contractor and/or vendor consultants.
• Manage personnel, administrative and HR matters related to line management such as leave approval, claim approval, performance setting and review, personal development and career discussion.
• Responsible for onboarding and offboarding of internal and external staff from recruitment and probation to handover and staff departure.
• Coach, guide and motivate team members to excel in their areas of responsibility.
• Foster a culture of proactiveness, continuous improvement, transparency and ownership.
• Promote a “business-centric” and service-oriented mindset to provide effective solutions and timely support to enable business success.

Requirements

• Bachelor’s degree in IT/Computer Science/Engineering or equivalent.
• Minimum 10 years of IT working experience in one or more of the following areas: Vending Machine, Finance, Procurement, CRM, Inventory Management, Service Management, etc.
• Minimum 5+ years’ experience in fast-moving consumer goods (FMCG) or vending business industry, but can be waived for candidates exhibiting a strong desire to learn and be super self-motivated.
• Must have programming and script development experience to extract data for reporting and integration needs.
• Demonstrate strategic acumen in developing IT roadmap and modernization strategy, especially adopting emerging technologies (e.g. PowerBI, geocoding, AI, etc.).
• Demonstrate deep knowledge and exposure to ITSM best practices such as incident management, change management, problem management, service fulfillment, etc.
• Proven extensive experience in IT service operations managing mid to complex portfolios of interlinked applications and multiple AMS vendors located in geographically diverse locations.
• Demonstrate experience as an IT SME or leading an IT team to deliver systems/solutions in mid to large project implementation settings.
• Fluency in both written and spoken English.
• Preferably to have hands-on working experience in Infor M3 or MS Dynamics BC ERP systems.
• Preferably to have 3+ full IT project lifecycle implementations.
• Preferably certified in ITIL Framework, PMP or equivalence.
• Strong leadership and influencing capabilities.
• Strong communication and interpersonal skills.
• Strong facilitation, influencing and stakeholder management skills at multiple levels.
• Independent and self-driven to achieve results.
• Sharp conflict management and problem-solving skills.
• Works well with high volume of work and within fast-moving environments.
• Not afraid to speak up and stand up for the overall good.