Information Technology (IT), Executive (AMU)

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Information Technology (IT), Executive (AMU)

Department

AMU

Location

Masai, Johor

Grade

Travel Requirement

No

Job Overview

This position is responsible for managing and maintaining IT daily operations for the University with the objective to perform a variety of duties associated with planning, repair & maintenance as assigned from the Head of IT and the Bursar.

Key Responsibilities

• Manages ICT activities within the university
• Provides technical expertise to the university
• Manages technical resources within the university environment
• Maintaining, monitoring the security of computer, systems and IT infrastructure
• Running performance checks on current systems and IT infrastructure
• Creating standardized procedures and producing reports
• Creating and following schedules and budgets
• Evaluating the feasibility of technical approaches to problems
• Ensures effective support to both staff and students by assisting in resolving all IT related issues and providing support during school events in a timely and reliable manner
• Monitor, configure network infrastructure, including Google Workspace, email, routing/switching, firewall, load balancer equipment and computer labs
• Ensure security of data, network access and backup systems
• Provide technical support, troubleshooting and maintenance of all university IT assets i.e., computers, printers, laptops, projectors, smartboard, smart panel tv, computer system, telephony system, CCTV and networks
• Perform data backup; installation, upgrading and configuration of IT equipment, PCs, standalone printers/MPs, network and related services
• Manage, maintain and monitor IT inventory such as software licenses, desktop, laptop, printer etc.
• Perform regular (Windows/Chrome OS) security patches, antivirus upgrade
• Any other task assigned by management from time to time

• Degree in ICT or related discipline
• At least 2 years of relevant work experience in systems administration, helpdesk support function, application and network/technical support in the education industry
• Practical experience with Windows, iOS, Google Chrome OS, Microsoft 365/Office 365 & Google Workspace
• Expert in PC and server/network (routing and switching)/server virtualization
• Decision-Making Skills – the ability to solve problems and make decisions and task delegations
• Self-Management Skills – the ability to plan time effectively and to organize oneself well
• Able to execute the instructions given by the superior: – To understand, verify, plan and deploy the assignment based on the scope of work – for any IT projects (ad-hoc)
• English & Bahasa Malaysia (Fluent)