Information Technology Business Analyst

KEY OBJECTIVE

• Serves as a liaison between IT and business users, working as strategic business partners to gather & analyze business requirements and to identify potential technology solutions to meet business objectives and goals. The business analyst is responsible for delivery and operations of the digital solutions within the assigned business domain area.
• Responsible for other operational activities which includes Demand Management, Work Program and Budget Planning, Sourcing & Vendor Management, and third-party coordination for Application Support.

PRINCIPAL ACCOUNTABILITIES

Delivers bottom line value to the business through implementation of innovative, new IT Digital and Technology solutions and harvesting existing IT assets to enable the achievement of the business strategy, value drivers and KPIs. The role is responsible for all IT solutions that enable the success of business throughout PTTEP (Malaysia Asset).

• Helps shape the vision of longer-term business requirements.
• Communicates business priorities to the technology organization in order to drive effective business solutions.
• Conducts research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
• Facilitates requirements and design sessions with user community and communicates these requirements to the development team for the design and implementation of solutions.
• Analyzes impact of proposed solution across the business.
• Work with business team to develop use cases to explain/demonstrate business requirements/specifications to solution service provider team and contributes business partner’s perspective during design reviews.
• Provides input to the development of formal business cases when enterprise-wide business solutions are proposed.

SPECIAL CHALLENGES

• Maintain a good balance between global initiatives and local business interests; challenge local initiatives that are not aligned to global initiatives.
• Strong collaboration with IT peers to ensure flawless execution, assurance and, where required, intervention on critical projects.
• Provide cost transparency IT cost for the business and drive cost savings. Ensure the business stakeholders have the understanding about the value delivered while maintaining efficiencies and fit for future.
• Dealing frequently with business leaders at Senior Management levels (Country Manager / Head of Department / Head of Section), requires strong interpersonal skills and ability to build credibility and strong relationship.
• Provide clear direction to the IT team considering a constantly changing priority of business strategy.
• Managing prioritization of completing business requests and ad-hoc request.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Computer Science & Information Technology or related fields.
• At least eight (8) years' experience in business analyst role, preferably in Supply Chain Management SCM business domain areas.
• Experience in SAP Materials Management / e-Procurement such as ARIBA, SMART GEP implementation/rollout will be advantageous.
• Worked as business analyst in full SDLC lifecycle for software maintenance/development/implementation projects.