Information Assistant - Operations (Duty Operations) MASB @ Miri

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Information Assistant - Operations (Duty Operations) MASB @ Miri

Job Description

GENERAL SUMMARY

• Provide efficient and quality service to all customers and assist Duty Officer in ensuring that all airport activities are conducted smoothly and effectively.

ESSENTIAL POSITION

• Make a clear and precise announcement in Malay and English languages on flight departures; delays and other relevant flight information.
• Provide customers with the latest and accurate information on Flight Information Display System (FIDS) and assist customers that require assistance.
• Answer all calls within 3 rings; answer politely and professionally.
• Perform duties at all designated counters such as PA Room; VIP Room; PABX Room and at all Information desks.
• Ensure all facilities at the workplace are serviceable and report immediately to Supervisor on faulty equipment.
• Record all ETA and ETD given by the Air Traffic Control Tower and liaise with Aerobridge Operator pertaining to aircraft docking bay.
• Practice Standard People Practice (SPP) when attending customers.
• Ensure the VVIP/VIP rooms are clean and well organized and that all facilities are serviceable.
• Handle difficult customers tactfully and accept complaints in a professional manner.
• Manage complaints.
• Able to respond quickly and efficiently to customer requests.
• Able to deal with difficult situations with tact and diplomacy.
• Handle requests for information and stay updated on the changes to flights.
• Deal with lost property.
• Information assistant should have excellent communication skills and know how to deal with people in a kind, polite, and patient manner.

Skills

• Able to work independently with minimum supervision.
• Possess good communication and interpersonal skills.
• Customer service oriented with pleasant personality.
• Good in both written and spoken English and Bahasa Malaysia.
• Must be computer literate.

Relevant Industries

• Preferable with minimum 1 year relevant working experience.

Education

SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics.

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 16 April 2025.
Only shortlisted candidates will be notified.