INBOUND CUSTOMER SERVICES ASSISTANT

As a Customer Service Executive, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The salary range of RM2,000 - RM2,500 is inclusive of basic salary and other benefits.

If this sounds like something you may be a good fit for, read on!

You will play an important role in:

• Identify and drive process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
• Minimum SPM with a pass in Malay.
• Diploma holders with no experience are encouraged to apply.
• Diploma holders with 1 - 2 years of Call Centre experience preferred.
• Customer-centric / Strong customer service mindset.
• Good team player with commitment and initiative with the willingness to step into a leadership role.
• Independent and resourceful, and able to work under pressure.
• Desire to help others with patience and empathy.
• Meticulous, well organized, and with the ability to analyze and solve problems.
• Able to multi-task and effectively manage time.
• Good communication skills with written and verbal proficiency in English and Bahasa Malaysia.

How this career will benefit you:

Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.

Training & Development: Techno Mech provides internal & external training to employees who would like to improve their communication & business writing skills.

Additional benefits: Performance incentives.

Are you ready to make that career shift? Trust us, this role has been always on-demand and you will grow a great portfolio with us. This opportunity does not come often.

Click that ‘Apply Now’ button and we will talk to you soon.

• Contract length: 12 months and subject to yearly renewal.
• Application Deadline: Ongoing Process.
• Expected Start Date: Immediate.
• Nationality: Only Malaysians.
• Salary: RM2,000 - RM2,500 per month.
• Job Types: Full-time, Contract.