Immediate Hiring-Cloud Operation Manager

Who We Are!

ITC Infotech, a wholly owned ITC Ltd company, is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready by seamlessly bringing together digital expertise, strong industry-specific alliances, and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Retail, Travel, and Hospitality through a combination of traditional and newer business models as a long-term sustainable partner.

Your X-Factor

• Work ethic - You are a consummate professional.
• Aptitude - You have an innate capacity to transition from project to project without skipping a beat.
• Communication - You have excellent written and verbal communication skills for coordination across projects and teams.
• Impact - You are a critical thinker with an emphasis on creativity and innovation.
• Passion - You have the drive to succeed paired with a continuous hunger to learn.
• Leadership - You are trusted, empathetic, accountable, and empower others around you.

Job Summary:

10-15 years overall Datacenter & Cloud Infra operations with managing large size customer infra distributed over multiple geographies. The Cloud Operation Manager is primarily responsible for overseeing both the technical and managerial aspects of Open Assessment Technologies’ Operations department. This job is to plan, direct, and design our Cloud infrastructure while simultaneously managing the Cloud Operation team.

Main Responsibilities:

• Organizing and controlling the activities of the team, assigning staff to various projects, and directing their activities through goal setting.
• Acting as a mentor for the team.
• Implementing the necessary processes and culture to align the Cloud Operations vision with the overall business strategy, delivering high-quality services.
• Supporting other technical teams with R&D and recommendations on the use of technology.
• Identifying and evaluating new technologies and processes that might help the team deliver better solutions and service.
• Guaranteeing that the Cloud Operations team provides frameworks that the engineering teams can deliver their products to the customers.
• Guaranteeing the infrastructure lifecycle is properly managed.
• Ensuring that processes are followed by the team.
• Supporting the team in troubleshooting complex performance and system issues.
• Synchronizing with our Support team.
• Prioritizing workload according to business needs.
• Ensuring and facilitating knowledge sharing within the department.
• Participating in RFPs and RFIs.
• Supporting Sales and executives with strategy and cost estimation.
• Supporting CS and PMO with guidance on infrastructure services.
• Liaising with Architects and Developers to ensure technology stack is always in sync.

Skills and Expertise:

• Strong experience managing time-critical operations/applications in the cloud.
• Strong Infrastructure knowledge.
• Experience with public cloud (AWS, GCP, Azure).
• Understanding of micro-services orchestration and architecture is highly appreciated.
• Experience with SDLC & Change management.
• Agile/Scrum experience is a plus.

Soft Skills:

• Strong solution thinking – think in solutions and not in problems.
• Ability to bring different parties together to solve the most complex problems.
• Use creative and networking capabilities to drive effective problem-solving.
• Proactivity and innovation mindset.
• Natural ownership and power in decision-making.
• Positivity, resiliency, and ability to prioritize tasks.
• Good communication skills, with both the team and members of the management team.

Core Competencies:

• Strong leadership skills.
• Strong customer focus.
• Open-mindedness.
• Fluency in English.