IM Student Life and Customer Care Internship (F/M/NB)

IM Student Life and Customer Care Internship (F/M/NB)

Apply remote type Remote working allowed locations Paris time type Full time posted on Posted 30+ Days Ago job requisition id R-21792

Job Summary:

Istituto Marangoni Paris is a Luxury Fashion School looking for a motivated and customer-focused Student Life Intern to join our Student Life and Customer Care department for a 6-month internship. As a Student Life Intern, you will play a vital role in supporting our vibrant student community by providing high-quality customer service and administrative support to around 700 students. Working under the guidance of the Student Life Manager, you’ll help ensure an efficient, responsive, and welcoming experience for our students.

Missions:

Student Life Service

1. Administrative follow-up of each student’s documents, making sure they have everything required as either an international or European student, including French Social Security, insurance, CVEC etc.
2. Managing of the administrative system that organizes the student’s paperwork
3. Serves as a point of contact for student inquiries, handling requests via the designated email inbox and guiding students to appropriate resources as needed.
4. Supports basic visa inquiries and ensures students receive timely, accurate guidance or redirection to the appropriate authorities.

External Partner Relations

1. Builds and maintains relationships with insurance partners, assisting students with insurance-related inquiries.
2. Aides in finding potential partners in order to improve the student experience

Customer Care

1. Ensures continuous and direct customer care service to the students of the Paris, Fashion School.
2. Plays an active role in helping to organize and support our Welcome Week activities to create a warm and engaging experience for new students.

Internal Communication

1. Develops internal communications to students about key information such as social security necessities, visa deadlines and school events.

Profile:

Education: Currently pursuing higher education (Bachelor’s/Master’s) in Human Resources, Business Administration, Education, Communication, Hospitality or Customer Service are all welcome.

Skills:

1. Excellent English Language Level
2. Strong written and verbal communication skills
3. Organization focused and attention to detail
4. An eye for efficient and user-friendly processes
5. Team spirit and ability to work independently
6. Proficiency in office software (MS Office Suite)
7. Dynamism and proactivity
8. Adaptability and flexibility

Bonus:

1. Experience with data analysis, especially in educational or administrative contexts
2. Previous experience with school clubs or extracurricular programs

Why Join Us:

1. An opportunity to discover and immerse yourself in the Customer Care and Student Services fields at a globally recognized institution specialized in luxury.
2. A supportive and stimulating work environment.
3. The chance to actively contribute to strategic school processes.
4. Personalized support to develop your professional skills.

About Us

Istituto Marangoni
Istituto Marangoni was founded in 1935 in Milano as ‘Istituto Artistico dell’Abbigliamento Marangoni’ and in 2015 it reaches a special milestone, 80 years of history and success in training the top professionals of Fashion and Design. Istituto Marangoni can praise itself for the education of four generations of students from 5 continents and for having launched over 45,000 professionals in fashion and luxury fields, such as Domenico Dolce, Franco Moschino, Alessandro Sartori, Maurizio Pecoraro, Paula Cademartori, Andrea Pompilio and Lucio Vanotti. It currently educates more than 4,000 students per year from 107 countries at its schools, located in Milano (the School of Fashion and the School of Design), Firenze, Paris, London, Shanghai, Shenzhen, Mumbai and Miami, the international capitals of fashion, design and luxury. For additional information, visit istitutomarangoni.com.

Why Istituto Marangoni?
As members of Istituto Marangoni, participants will have the chance to grow professionally within an international organization. They will be part of a multicultural team who works together to enhance young talents across the world and take high-quality education to the next level. Moreover, they will also join a dynamic and enthusiastic environment where they will be empowered with innovative tools to lead their own work, as a proactive team member. Istituto Marangoni solid foundations lie within a long-standing, strong heritage that make the institute leaders in the private, high-quality education. Istituto Marangoni’s academic offer demonstrates the commitment, professionalism and passion for continuous development. When participants join Istituto Marangoni, they will be part of a committed team of industry experts who will support and inspire while turning them into young professionals.