IKEA Batu Kawan : Part Time Customer Relations Officer (Cashier) (20 Hours per week)

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my.

Job Description

About the job
To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:

1. Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
2. Ensure that customers’ issues are handled efficiently and with empathy.
3. Actively work towards fulfilling the four tasks of the store.

My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
I have the knowledge, confidence, and desire to make customer payment easy.
I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
I use the till to accurately register products and register payment from customers according to given routines.
I ensure our store is a safe and secure environment at all times for visitors and colleagues.

Qualifications

• Possess cheerful, pleasant personality with a positive mindset.
• Having customer service minded, sales driven, and feel motivated in working in a vibrant retail environment.
• Physically fit with hands-on approach.
• Meticulous with an eye for details and follow-up skill.
• Strong team player and able to work in a fast-paced working environment.
• Comfortable to handle basic food preparation.
• Able to work on rotating shifts and support retail operations during peak periods on public holidays weekends.

Additional Information

Please apply by 9 January 2025.

Important Note:
You are invited to this Life at Home Journey with IKEA. Your job application will be prioritized when you complete the Life at Home journey with IKEA.

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