Human Resources Manager

Human Resources Manager

Location: Kuala Lumpur, Malaysia

Sony Interactive Entertainment (PlayStation) is looking for a Human Resources Manager to join our studio in Kuala Lumpur, Malaysia. This position will be an integral part in building and supporting HR programs, policies and HR Operational excellence. The ideal candidate will have HR experience and work closely with HRBP's to understand the organization's goals, culture, and challenges. They will also collaborate with HR Centers of Excellence to provide valuable services. Proven knowledge of the Malaysia employment landscape is essential. A sense of urgency for execution as well as natural curiosity and an ability to deliver a positive customer service experience is also crucial!

Core Responsibilities:

• Deliver HR services as a country HR Manager while also contributing to a wider Regional HR team that partners closely with the Global HRBP team.
• Ensure HR Operations for Malaysia, providing end to end HR support and drive process excellence.
• Resolve complex policy queries with regional/country specific advice needed, which is often tailored to a situation or requires local knowledge.
• Mentor managers on Employee Relations matters and engage with Employment Legal advice where required.
• Partner with Global HRBPs and COEs to support business needs. Advise, champion and implement regional divisional projects in areas such as learning and development, DEI, recruiting, onboarding, performance management, business transformation and total rewards.
• Support business transformation, acquisitions and mergers, facilitating HR integration, organisational change and employee engagement
• Lead and work on projects including but not limited to performance issues, conflict resolution, involuntary terminations, and mutual separations, etc
• Ensure payroll processing runs smoothly and ensure accurate and compliant processing, support on queries and projects surrounding future payroll needs, including process documentation and payroll transformation.
• Analyze and make recommendations on existing HR policies, practices and programs to implement improvements.
• Conduct exit interviews and deliver findings to the HRBPs to continuously improve the employee experience.
• Promote positive employee relationships through communication and interpretation of HR policies.
• Assist in communication to employees during emergencies such as wildfires, earthquakes, and other crises.
• Maintain and own all employee data in Workday, HR administrative procedures, and documentation processes.
• Ensure a full spectrum of HR operation duties is managed well, eg. on-boarding, newcomer orientation, contract generation, work pass applications, background checks, and benefits administration.

Regional HR APAC Support

• Assist Regional HR teams with various projects such as system migrations, Payroll transformation, HR policy development, Compensation & Benefit programs and more.
• Assist HR Business Partners in a variety of projects on an ad hoc basis, including assisting on implementing department-specific programs, year-end performance review process and compensation planning processes, and other tasks as assigned.
• Program Manage and be involved in APAC projects, deliver updates and findings to relevant partners.
• Work alongside the global HR team on a range of projects and look for opportunities for process optimization, automating repetitive manual tasks, or removing/combining duplicate workstreams.
• Assist the budget cycle, planning and forecasting labour costs and associated HR costs

Qualifications:

• We welcome applicants with a Bachelor's degree or relevant experience.
• Understanding of local employment laws and regulations
• Experience in partnering with senior HR and employee leaders
• 8+ years of experience in HR or a related field, within fast-paced, high-tech, or creative environments.
• Take ownership of delivering a HR function independently with a global focus working with geographically dispersed and remote teams in a fast-paced company
• Strong employment compliance knowledge with demonstrable track record to interpret and guide employment matters, lead grievances and investigations in alignment with local employment law and regulations (Malaysia)
• Solid expertise in key HR areas, including Employee Relations, Payroll, mentorship, recruitment, and training, with solid knowledge of HR practices, standards, and Malaysian employment statutory requirements.
• Nurture strong and positive relationships across all business levels and be a clear and confident communicator.
• Able to maintain a high level of confidentiality and common sense regarding critical information
• Excellent communication and presentation skills and experience collaborating with people at all levels of the organization.
• Demonstrates versatility of experience and the ability to prioritize work from diverse sources
• Highly data literate
• Innovative and creative approach to problem solving.

Bonus:

• Prior experience in the games, entertainment or high-tech industry
• Prior experience working with creative teams
• Prior experience in a start up environment
• PlayStation fan!