Human Resources (HR) Manager

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Job Summary:

The HR Manager will lead and manage the human resource functions for a multi-outlet restaurant business, ensuring that HR policies and practices align with the company’s strategic goals. This role involves overseeing recruitment, training, employee engagement, payroll, and compliance while fostering a positive workplace culture. The HR Manager will serve as a key advisor to management on people-related strategies and initiatives.

Key Responsibilities:

1. Recruitment and Talent Acquisition:
   • Develop and implement effective recruitment strategies to attract and retain top talent for all outlets.
   • Conduct interviews, coordinate onboarding processes, and manage probation reviews.
   • Collaborate with outlet managers to forecast staffing needs and plan manpower allocation.
2. Employee Development and Training:
   • Design and execute training programs to enhance employee skills and ensure compliance with food safety and service standards.
   • Develop career progression plans and succession planning for key positions.
   • Monitor training effectiveness and employee performance improvement.
3. Compensation and Benefits Management:
   • Oversee payroll processing, ensuring accuracy and timely payment of salaries and statutory deductions (EPF, SOCSO, EIS).
   • Benchmark industry compensation standards to maintain competitive employee packages.
   • Manage employee benefits programs, including medical claims and leave entitlements.
4. Employee Relations and Engagement:
   • Act as a point of contact for employee concerns, resolving workplace issues effectively and professionally.
   • Promote a positive work culture through engagement programs and regular communication.
   • Organize team-building activities and recognition programs to boost morale.
5. HR Policy and Compliance:
   • Develop, update, and enforce HR policies in compliance with Malaysian labor laws and regulations.
   • Ensure proper documentation and handling of disciplinary actions and grievances.
   • Maintain accurate employee records, contracts, and HR documentation.
6. Performance Management:
   • Implement and manage a performance appraisal system to track employee achievements and development.
   • Provide guidance to outlet managers on performance improvement plans.
   • Identify high-potential employees and facilitate leadership development opportunities.
7. Strategic HR Planning:
   • Analyze HR metrics (e.g., turnover rate, training ROI) to identify trends and areas for improvement.
   • Advise management on workforce planning, retention strategies, and organizational development.
   • Drive initiatives to enhance diversity, equity, and inclusion across the organization.

Qualifications and Skills:

1. Educational Background:
   • Bachelor’s Degree in Human Resources, Business Administration, or a related discipline.
   • Professional certifications (e.g., SHRM, CIPD, HRDF Trainer) are an added advantage.
2. Experience:
   • Minimum 5 years of HR experience, with at least 2 years in a managerial role.
   • Experience in the F&B or retail industry is highly desirable.
3. Technical Proficiency:
   • Strong knowledge of Malaysian labor laws and employment regulations.
   • Proficiency in HR software (e.g., SQL and Autocount) and Microsoft Office Suite.
   • Familiarity with employee engagement platforms and performance tracking tools.
   • Excellent interpersonal and communication skills.
   • Strong problem-solving and conflict-resolution abilities.
   • Leadership skills with the ability to influence and manage a diverse team.
   • High level of integrity and confidentiality.
   • Strategic thinking and ability to align HR practices with business objectives.

Key Performance Indicators (KPIs):

1. Employee retention and turnover rates.
2. Efficiency and accuracy in payroll and benefits administration.
3. Effectiveness of training and development programs.
4. Resolution time for employee grievances and workplace issues.
5. Successful implementation of HR policies and compliance standards.
6. Opportunity to lead the HR function in a growing organization.
7. Access to professional development and HR certification programs.
8. Potential for advancement to HR Director or Regional HR Manager roles.

Salary and Benefits:

• Competitive salary commensurate with experience and qualifications
• Annual performance bonuses and salary reviews.
• Medical benefits, leave entitlements, and professional development opportunities.