Human Resources Global Services Specialist

Job Description

You may know Intel for our processors, but we do so much more. Intel's products are at the cutting edge of technology and make amazing experiences possible for business and society and every person on Earth.

In HR at Intel we enable this amazing innovation by supporting our Intel employees in all their HR needs. We work together to deliver trusted HR services to foster Intel's success and enrich lives, one person and one family at a time. If you are interested in starting your career within Intel HR organization and helping employees by providing exquisite customer experience, this is the right opportunity for you.

As the first point of contact for HR support in the GAR (Greater Asia Region), GER (Greater Europe & ISR) Region & GAM (Greater Americas) Region for current and former employees, the primary responsibility is to resolve questions and issues related to employee benefits and other employee programs.

This requires the ideal candidate to engage with Intel employees through various communication channels such as chat, email, and phone to successfully and thoroughly resolve the employee issue while providing superb customer service as we emphasize the importance of work quality.

This will require extensive research of relevant guidelines while also staying actively engaged with the employee to ensure they are handled with care and concern during the entire process.

Qualifications

• Candidate must possess at least a bachelor's degree or Professional Degree in HR, Communications, Management or Psychology.
• Proven investigative and analytical skills with the ability to follow through for satisfactory issue closure.
• Excellent communication skills in English. Able to read and write in Mandarin will be an added advantage.
• Ability to focus and pay attention to detail.
• Ability to read contents/materials online quickly, comprehend them and apply the needed information to the questions asked on demand from customers.
• Proficient knowledge of Microsoft Office (Excel, Word, PowerPoint), Email and Internet.
• Excellent work ethic and positive attitude are required.
• Excellent interpersonal skills required.
• Consistently delivering high-quality customer service with focus on building employee relationships and achieving quality results.
• Ability to work as an individual contributor and collectively as a team member.

-Preferred Qualifications:

• Experience in customer service and/or contact center experience.
• Experience with HR tools such as Workday, Service Now, or SQL.
• Proficient in MS Office package (Excel, PowerPoint, Outlook).
• Minimum 2 years working in Contact Center experience is an added advantage.
• Candidate must be willing to work from noon to evening from Monday to Friday to support the global operations.

Inside this Business Group

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Working Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.