HR Specialist

HR Specialist - Batu Kawan, Penang

Life Unlimited. At Smith+Nephew, we craft and manufacture technology that takes the limits off living.

The role strives to provide a streamlined HR and payroll administration service to employees and line managers, ensuring adherence to company policies, procedures, and statutory regulations. Responsibilities include managing all aspects of the employee lifecycle and delivering timely information and support to internal and external stakeholders to improve operational efficiency and confidence.

What will you be doing?

• The role entails delivering high-quality customer service by addressing day-to-day inquiries, issues, and complaints promptly and expertly. Responsibilities include efficiently handling employee and pay administration tasks, ensuring accurate data entry into HR systems, and maintaining records to established standards. Additionally, the role involves actioning workflow requests, identifying and escalating issues as needed, and maintaining confidentiality in all aspects of work. Compliance with corporate policies, standards, and HR service processes is crucial, with a focus on ensuring customer happiness and smooth operational processes.
• Involves overseeing employee lifecycle processes, managing changes in terms and conditions, and coordinating probation periods. Responsibilities include processing deductions, calculating entitlements, and ensuring accurate handling of leavers. Additionally, the role entails validating insurance and delivering standard reports to relevant stakeholders.
• Efficiently processing payroll data, maintaining accurate records, and ensuring compliance with statutory obligations and internal policies. Responsibilities include handling voluntary deductions, supporting HR Customer Services Advisors with pay-related queries, and administering benefit schemes and insurance claims.
• Managing the offer and onboarding processes, including background checks and issuing contracts, within set timelines and standards. Responsibilities include ensuring accurate pre-employment checks, providing induction mentorship to new hires, and conducting timely renewal employment checks. Additionally, the role entails proactively identifying and reporting non-compliance with renewal employment checks to managers.
• Driving continuous improvement in customer service by understanding customer needs and utilizing performance data. Responsibilities include contributing to HR Customer Service Delivery strategy, reviewing processes, and analyzing data to identify and solve problems. Additionally, the role involves mentoring and training team members, supporting new starters, and providing expertise on country-specific legislation or processes.

What will you need to be successful?

• Candidates should have a School Diploma level or equivalent and be fluent in English plus any other required language. Ideally, they should possess HR or equivalent qualifications, along with over 6 years of HR administration experience within a regional HR Shared Services organization. Experience in delivering to customer service targets in a sophisticated environment, overseeing team members, and deep knowledge of HR processes and procedures are essential. Proficiency in Microsoft Office and HR systems like Workday is vital.
• The ideal candidate should excel in Relationship Management, demonstrating effective stakeholder engagement and problem-solving abilities. They should prioritize Reputation for Delivery, planning and organizing workload effectively while responding to priorities with urgency. Being Customer-focused is crucial, along with a commitment to meeting or exceeding customer expectations and handling sensitive issues discreetly. Moreover, proficiency in HR Metrics & Analytics and a commitment to OPEX & Continuous Improvement are crucial, along with a commitment to excellence and teamwork.