HR Service Specialist (HRSC Ops Team)

Company Overview

We are partnering with a MNC company to bring in a HR Ops Specialist into their team.

Job Description:

• Responsibilities include but are not limited to consolidating and preparing payroll input to the payroll vendor for payroll processing.
• Responsible for executing time management activities in Success Factors to ensure employees are paid correctly per time data.
• Ensure payroll input processing is in accordance with established processes and compliance control.
• Perform analytical reviews of payroll input transactions to identify errors and drive compliance with HR/Payroll guidelines.
• Prepare and submit various payroll input related reports as per scheduled timelines.
• Ensure timeliness and 100% accuracy in all activities relating to payroll input administration and processing.
• Responsible for some Site HR and COE administrative tasks.
• Attend to queries relating to payroll and time processing activities and matters.
• Provide second line support within the HR Service Center for HR customers seeking support on HR requests in the Payroll Input and Success Factors/SAP Time domain, requiring a significant level of subject matter expertise.
• Provide guidance to HR stakeholders on queries regarding the Success Factors Time and Payroll Input processes.
• Log and monitor requests and inquiries raised to HRSC and inform requesters of the status of requests.
• Identify potential improvements in the processes and continue to work on enhancing the efficiency of the service delivery model.

Requirements to Succeed:

• Experience with understanding the functional architecture of the Success Factors HR system to perform research and resolve basic and complex issues related to data, especially time-related data.
• Experience in creating and executing test scripts to confirm system changes and escalate issues and defects.
• Experience in working in IT, Human Resources, Payroll, and/or HR-related service functions.
• Familiarity with the company’s HR and Payroll policies and procedures for global and supported sites.
• Meticulous and detail-oriented.
• Advanced Microsoft Excel knowledge is an advantage.
• Exhibit strong security and confidentiality practices.
• Excellent time management and work prioritization skills, with the ability to multi-task.
• Demonstrate strong ability to communicate clearly and successfully through a variety of channels and circumstances.
• Communicate effectively in English, both verbally and in writing.
• Adaptive problem-solving by applying new methods and concepts to the Service Center (e.g., new processes and/or technical solutions).
• Strong process and procedure orientation with the ability to apply continuous improvement methods.
• Strong analytical skills.
• Customer-focused and comfortable working with