HR Consultant

Executive recruitment company Monroe Consulting Group Malaysia's Healthcare Division is recruiting on behalf of a UK MNC and a world leader in developing and manufacturing medical technology. Our respected client is seeking an experienced HR Consultant to support both Malaysia and Thailand HR functions and to improve their service performance.

Job Summary:
As a HR Consultant, you will collaborate with leaders across functions and geographies to implement HR support aligned with corporate policies and processes at country and cluster levels. You will provide guidance on employment policies, including performance management, employee development, and career growth, while also advising HRBPs on organisational design, M&A, restructuring, and change initiatives. Additionally, this role will support HR Centres of Excellence (CoEs) and HRBPs in rolling out critical programs and cyclical activities like salary and performance reviews. Focused on fostering trust-based employee relationships, the HR Consultant will coach managers on managing workplace dynamics and employee relations.

Job Responsibilities:

1. Performance and Customer Focus
   * Policy Development and Compliance: Evaluate local employment legislation and best practices from other organisations to propose service delivery improvements, ensure compliance with HR laws and regulations in partnership with legal, and contribute to the review and development of employment policies in collaboration with HR teams.
   * Policy Implementation and Communication: Communicate changes in legislation and policies to HR Services and the business, ensuring alignment in practices, embedding updates in HR technologies, and supporting local program roll-outs, including translations and webinars.
   * Employee Relations and Performance Management: Provide high-quality coaching and advice to managers on handling employee relations issues (e.g., grievances, poor performance, and disciplinary actions), manage cases professionally to resolution, and offer mediation services as needed.
   * Support for Organisational Initiatives: Deliver consultations for TUPE/M&A activities, work with HRBPs to monitor organisational health through performance indicators (e.g., absenteeism, grievances), and develop initiatives to drive positive workplace trends.
   * Audit and Reporting: Participate in audits and ensure compliance with HSE and government reporting requirements, contributing data and insights to maintain accountability and transparency.
2. Coaching for Managers
   * Coaching and Policy Integration: Guide and influence management on applying S&N employment policies, ensuring legal and policy interpretations are embedded in team capabilities and knowledge.
   * Improving Management Effectiveness: Collaborate with HR teams to enhance attendance, performance, and employee relations management by leveraging data for proactive interventions, while working with Learning Services to develop training plans that build managerial skills.
   * Culture Stewardship: Champion the organisation's culture by coaching leaders on aligning behaviours with cultural values, embedding cultural standards into HR processes, and implementing practices that connect individual behaviours with organisational goals to engage employees effectively.
3. Driving Continuous Improvement
   * Customer-Centric Communication: Act as a champion for internal customer focus by effectively listening to and engaging with stakeholders, implementing systems to gather feedback, and taking action to drive continuous improvement.
   * Model and System Enhancement: Contribute to developing the HR Consultancy model and case management system, ensuring they meet business needs, support prioritisation and risk assessment, and align with new employment policies.
   * Quality and Service Improvement: Identify and implement initiatives to enhance the quality of HR advice, ensure Service now tasks meet business MI requirements, and proactively adjust services based on customer input to align with evolving business needs.
4. Relationship Management
   * Working closely with people leaders across all functions and spanning a defined set of geographies, ensure good understanding of S&N business needs and objectives to provide and implement HR support aligned to the corporate HR policies and processes at country, cluster and regional level in line with the agreed ways of working.
   * Ensure the presentation of employee relations/performance proposals clearly articulates the business outcome and objectives for any employee relations/performance intervention.

Job Requirements:

1. Bachelor's degree in Business Administration, Human Resource, or related field.
2. Good working knowledge of employment laws and practices required linked to a particular region or country.
3. Previous HR experience working at a generalist level. Ideally, experience at operating in a Shared Services HR model.
4. Experience with Workday and other HR People Management systems. Strong MS Office software experience required. Skill in database management and record keeping. Strong analytical capability with respect to problem solving, conflict resolution and employee relations matters.
5. Excellent communication, interpersonal skills required. Must be innovative and proactive in a fast-paced environment with a willingness to adapt. Demonstrates integrity in all business interactions.
6. Relevant language capability and cultural awareness dependent on region or country.
7. Demonstrated ability to coach managers and to deliver on project commitments.