HOUSEKEEPING SUPERVISOR / SENIOR SUPERVISOR

1. To prepare duty roster

• To prepare duty roster for Housekeeping Attendant (Room)

2. To check and release the cleaned rooms as per the standard established by the hotel

• To check & release rooms per day or as assigned by the Executive Housekeeper or Assistant Housekeeper for the day
• For pm shift to check balance of rooms from am shift as assigned by Executive Housekeeper or Assistant Housekeeper

3. To prepare other work assignments for Housekeeping Attendant (Room) eg spring cleaning rooms, carpet shampoo etc.

4. To conduct daily briefings with staff to communicate important issues and raise operational issues + management & guests expectations (to use logbooks)

5. To prepare rooms for VIPs, long stay guests or those with special comments/guest trails and arrangement

6. Handling of out-of-order rooms

• To follow up on all requirements to ensure that all the out-of-order rooms are properly rectified

7. To monitor the Housekeeping Attendant (Room) grooming and to ensure that the uniform and the general presentation are in accordance with the hotel standards

8. Pm shift Housekeeping Supervisor (Room) to random check the turn down service (refer checklist provided)

9. To assign special projects to Housekeeping Attendant (Room) from time to time

10. To participate in special projects eg mattress turning, corridor spring cleaning and room spring cleaning when occupancy is low or as assigned by Housekeeping Manager or Assistant Housekeeper

11. To monitor Housekeeping Attendant (Room) work performance

12. To train and supervise all housekeeping department staff to meet the hotel’s standard of performance

• To organize training for the room attendant and linen attendant on the proper use of equipment, cleaning material and care of the hotel property
• Provide refresher training for existing staff

13. To attend to the issues (misconduct, lateness, absenteeism) and grievances of all staff and report to Executive Housekeeper or Assistant Housekeeper

• To handle any issues and grievances of Housekeeping Attendant (Room)

14. To submit monthly reports as per deadline

15. To report to Executive Housekeeper or Assistant Housekeeper on any unusual happenings concerning guests on the floor and in public areas

16. To schedule special assignments eg carpet shampooing in the guestrooms

• To work together with Executive Housekeeper or Assistant Housekeeper on carpet shampooing in the guestrooms which will be carried out by public area attendant

17. To maintain a daily inspection worksheet including the room attendant’s and linen attendant assignments, guest room status and maintenance updates for areas assigned or under supervision

18. To check pantries on guest floors for cleanliness, tidiness and correct stocking of linen, chemical and other guest supplies for areas assigned or under supervision

19. To maintain security procedures eg keys and lost & found items for areas assigned or under supervision

20. To conduct weekly and monthly stock takes for linen, equipment, chemical and other guest supplies

21. Handle issuance and return of floor master key to/from room attendant

22. To have basic knowledge of hotel products and services

23. Emergency and safety & health procedures at work

• To be familiarized with all the emergency procedures and follow all regulations to ensure that all work carried out is completed in a safe and careful manner. To work in a safe manner and report any health and safety issues to the Executive Housekeeper or Assistant Housekeeper

24. Housekeeping department policies and procedures

• Adheres to all rules and regulations expected of all staff in order to project the company image and professionalism
• Performs duties in accordance with the housekeeping department policies and procedures in order to meet the company standard

25. Reports any lost & found items to housekeeping department office

26. Attendance & punctuality

• Reports for duty on time as scheduled by the Executive Housekeeper or Assistant Housekeeper

39. To perform any other duties or assignments as and when directed by the management

Areas of Experience:

2-3 years of working experience in the related field.