Housekeeping Supervisor - Room

Housekeeping Supervisor – Room will be responsible for maintaining guest rooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards. He/ She is also responsible for supervising room attendants to deliver excellent guest satisfaction and experience.

• Responsible for smooth operation of the floor assigned.
• Supervise day to day room-cleaning by Room Attendants.
• Manage and train Room Attendants to ensure their performance meets the standards required.
• Organizes and facilitates the room making process.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Ensures that the entire operation is performed as per the laid down standards.
• To organize immediately the guest needs under intimation to Executive Housekeeper.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members.
• Routine inspection of guest bedrooms to ensure they meet standards.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Assist Executive Housekeeper with training requirements.
• Provide feedback on staff performance and report disciplinary problems to Executive Housekeeper.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.

Qualifications

• Candidate must possess at least a Cert/Diploma in Hotel Management or related disciplines.
• Minimum 1-year experience in same or similar role.
• Pleasant appearance with English speaking and writing.
• Basic computer operating skills.
• To provide a friendly, courteous and professional service at all times.