Housekeeping Supervisor

Job summary:

1. Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
2. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
3. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
4. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments.
5. Communicate issues to next shift.
6. Complete required paperwork.
7. Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
8. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
9. Maintain confidentiality of proprietary information; protect company assets.
10. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language.
11. Ensure adherence to brand standards & quality expectations.
12. Perform other reasonable job duties as requested by Supervisors.