Housekeeping Rooms Team Leader

Job Description - Housekeeping Rooms Team Leader (HOT0AXU9)

Work Locations

DoubleTree by Hilton Shah Alam i-City Golden Triangle Shah Alam 40000

The Housekeeping Rooms Team Leader is responsible for the standard of cleanliness in rooms and corridors, providing excellent service to guests.

What will I be doing?

1. Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
2. Work closely with the front desk team to ensure correct room status at all times.
3. Ensure guest privacy is respected when DND status is displayed.
4. Supervise the turndown service.
5. Regularly inspect guest floor corridors and public areas.
6. Report maintenance issues promptly to Engineering.
7. Ensure compliance of lost and found procedures.
8. Keep floors, linen rooms, and pantries neat and tidy.
9. Monitor productivity of the assigned Room Attendant.
10. Check team members’ grooming, personal hygiene, and appearance.
11. Assist with team members’ training and development.
12. Provide ongoing advice and support to team members under your supervision.
13. Provide one-to-one instruction to team members when required.
14. Seek opportunities to improve guest service consistently from guests’ comments.
15. Take appropriate action to resolve guests’ complaints.
16. Ensure all reports are completed on a timely basis.
17. Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security, and emergency policies and procedures.
18. Perform any duties assigned by the Management team deemed necessary.

What are we looking for?

1. University / Pre-university graduate.
2. At least 2 years of guestroom work experience.
3. Good written and verbal skills.
4. Fluent in English to meet business needs, advantageous.
5. Good knowledge of Housekeeping office daily operation.
6. Proficient in Microsoft Office, housekeeping Opera, and OnQ systems.
7. Actively listen to others and build on good ideas.