Housekeeping Manager (Hotel)

Job Responsibilities:

• Perform daily inspections of guest rooms and common areas to ensure the best possible service.
• Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily.
• Establish and enforce high cleanliness and hygiene standards for guest rooms, common areas, and back-of-house spaces.
• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
• Assign specific duties to housekeeping staff, including room cleaning, laundry services, and public area maintenance.
• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies.
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office.
• Ensure all cleaning equipment is in proper working condition.
• Recruit, hire, and train new housekeeping associates.
• Ensure the availability of materials and equipment.
• Perform staff reviews and encourage teamwork among staff.
• Resolve customer problems and complaints.

Job Requirements:

• Diploma or Certificate in Hotel Management or equivalent.
• 2-3 years relevant working experience, preferably in a hospital environment at the supervisory level.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Good communication and interpersonal skills.
• Attention to detail and commitment to high standards of cleanliness and hygiene.