Housekeeping Executive

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Position Summary:
The Housekeeping Executive is responsible for overseeing the daily operations of the housekeeping department, ensuring high standards of cleanliness and maintenance throughout the hotel (International Academic Exchange Centre). This role involves managing both in-house and potentially outsourced housekeeping staff, coordinating with other departments, and handling administrative tasks related to housekeeping services.

Responsibilities:
1. Housekeeping Operations:
- Supervise and coordinate the daily activities of the housekeeping department.
- Ensure all guest rooms, public areas, and back-of-house areas are cleaned and maintained according to hotel standards.
- Manage the cleaning schedule and assign tasks to housekeeping staff.

2. Quality Control:
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
- Ensure cleanliness and maintenance standards are met consistently.
- Address any issues or discrepancies promptly and implement corrective actions.

3. Staff Management:
- Oversee the training and supervision of housekeeping staff.
- Provide ongoing training and development to ensure staff adhere to hotel standards and procedures.
- Monitor staff performance and conduct performance evaluations.

4. Coordination with Outsourced Services (if applicable):
- Act as the liaison between the hotel and any outsourced housekeeping service providers.
- Monitor and evaluate the quality of services provided by external companies.
- Ensure that outsourced staff meet the hotel's standards and procedures.

5. Inventory and Supplies:
- Manage inventory levels of cleaning supplies, linens, and other housekeeping materials.
- Ensure proper handling and storage of supplies.
- Place orders and maintain records of inventory usage and costs.

6. Guest Relations:
- Address guest complaints and requests related to housekeeping services.
- Ensure that guest needs and preferences are communicated to the housekeeping team and addressed promptly.

7. Administrative Duties:
- Handle administrative tasks related to housekeeping operations, including maintaining records, preparing reports, and managing budgets.
- Coordinate with other hotel departments to address housekeeping-related needs.

8. Safety and Compliance:
- Ensure that all housekeeping operations comply with health and safety regulations.
- Maintain accurate records of safety checks and incident reports.

9. Communication and Coordination:
- Maintain effective communication with housekeeping staff, other hotel departments, and external service providers (if any).
- Coordinate with other departments to ensure smooth operation and address any issues impacting housekeeping services.

Skills and Knowledge:
1. Professional Knowledge:
- Understanding of housekeeping operations, cleaning standards, and best practices.
- Knowledge of cleaning chemicals, equipment, and procedures.
2. Management and Coordination:
- Strong organizational and management skills.
- Ability to effectively coordinate and supervise both in-house and outsourced services (if applicable).
3. Communication:
- Excellent communication and interpersonal skills.
- Ability to handle guest complaints and provide solutions.
4. Administrative Skills:
- Proficiency in handling administrative tasks and maintaining documentation.
- Ability to prepare and analyze performance reports.

Education and Experience:
- Education: A diploma or degree in Hotel Management or a related field is preferred, or equivalent work experience.
- Experience: At least 3 years of experience in a housekeeping management role or related field, with experience in both in-house and outsourced service coordination preferred.
Additional Skills:
- Strong problem-solving and decision-making abilities.
- Ability to work effectively under pressure and manage multiple tasks.
- Proficiency in using hotel management software and tools.
- Proficiency in English; proficiency in Mandarin is an advantage; knowledge of additional languages is an asset.

This role ensures that the hotel’s housekeeping standards are maintained through effective management of both in-house and outsourced services (if applicable), contributing to an excellent guest experience.