Hotel Porter/Bellman

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Work Location: Gurney Mall, Keramat KL
Work hours: 2 Shifts - 7:00 am - 3:00 pm, 3:00 pm - 11:00 pm
Work days: 6 days 1 rest day

Job Summary:
The Hotel Porter is responsible for providing exceptional customer service to guests upon their arrival and throughout their stay. This role includes assisting with luggage, providing information about hotel facilities and local attractions, and ensuring a smooth check-in and check-out experience. The Hotel Porter is an integral part of the front office team, contributing to the overall guest satisfaction and hotel operations.

Key Responsibilities:

1. Guest Assistance:
   Greet guests upon arrival with a warm and friendly demeanor.
   Assist guests with their luggage, ensuring it is safely transported to their rooms.
   Provide information about hotel services, facilities, and local attractions.
   Offer assistance with special requests such as booking transportation, dining reservations, and arranging tours.
2. Room Services:
   Escort guests to their rooms and provide a brief orientation of room features and amenities.
   Ensure guest rooms are prepared to the highest standard before arrival, including checking for cleanliness and functionality of equipment.
   Deliver room service items, amenities, and other requested items promptly.
3. Lobby Maintenance:
   Maintain a clean and welcoming lobby area.
   Ensure that the lobby is well-stocked with brochures, maps, and other informational materials.
   Monitor and maintain the appearance of the luggage storage area.
4. Security and Safety:
   Follow all hotel security and safety procedures.
   Report any suspicious activity or security concerns to the front office manager.
   Assist with emergency procedures, including evacuations and providing first aid if necessary.
5. Collaboration:
   Work closely with the front desk, housekeeping, and other departments to ensure seamless guest experiences.
   Communicate guest feedback and any issues to the front office manager for prompt resolution.

Company:
UTM Holdings Sdn Bhd is a wholly-owned subsidiary of the Universiti Teknologi Malaysia and plays a key supporting role in commercializing relevant University research results. Incorporated on 13th July 2010, UTM Holdings provides a bridge between academia and industry and supports the commercialization of innovations produced from world-leading research at the University by offering advice and support to researchers, providing business and investors with access to the University's intellectual property, supporting technology development, licensing IP, and creating spin-out companies which retain close links with the University's expertise.