HOTEL OPERATION MANAGER

Cocoon (KUCHING) SDN.BHD is seeking an experienced Hotel Operations Manager to join our expanding team in Kuching, Sarawak. In this pivotal role, you will oversee the daily operations of our new resort, ensuring exceptional service delivery while driving continuous improvement across all facets of the business.

What You’ll Be Doing

• Manage and coordinate all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Develop and implement operational strategies to enhance efficiency, productivity, and guest satisfaction.
• Oversee the recruitment, training, and development of hotel staff, ensuring they are equipped to deliver outstanding customer service.
• Monitor and analyze hotel performance metrics, identify areas for improvement, and implement corrective measures.
• Collaborate with the management team to develop and execute marketing and sales strategies to boost occupancy and revenue.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Actively participate in the planning and implementation of hotel renovations, upgrades, and new initiatives.
  

What We’re Looking For

• A minimum of 5 years of experience in hotel operations management or a similar role within the hospitality industry.
• Strong understanding of hotel management principles, including revenue management, budgeting, and cost control.
• Excellent interpersonal and communication skills, with the ability to lead, motivate, and develop a team.
• Proficiency in hotel management software and technology.
• Adaptability and the ability to thrive in a fast-paced, dynamic environment.
• A degree in Hospitality Management or a related field.
• A proven track record of driving operational excellence and enhancing guest satisfaction.

About Us

COCOON (KUCHING) SDN.BHD is a leading hospitality company committed to delivering exceptional guest experiences. With a growing portfolio of hotels and resorts, we focus on providing innovative and sustainable solutions that meet the evolving needs of our customers. Our core values of excellence, innovation, and a guest-centric approach position us as the preferred choice for travelers seeking unforgettable experiences.

If you are a passionate and driven Hotel Operations Manager eager to contribute to our success, we encourage you to apply now.

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