Hotel Manager

Job Summary: We are seeking a professional and customer-focused Hotel Manager to oversee our hotel operations. In this position, you will direct the day-to-day hotel operations and activities. Your duties will include managing personnel, driving sales and revenue, monitoring budgets, and evaluating hotel performance. To excel in this role, you must be approachable and detail-oriented with proven hospitality and management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

Responsibilities:

• Oversee the hotel daily operation and manage staff.
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Coordinate with external parties including suppliers, travel agencies, and conference planners.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Revenue & Budget Management:
• Optimize the revenue based on demand.
• Create and implement pricing strategies, conduct competition analysis.
• Track hotel revenue and manage budgets.
• Analyze channels, market segment reviews, reports, and more.
• Analyze sales figures & provide solutions and corrective actions from time to time.

Requirements:

• Bachelor’s Degree in Hospitality, Food & Beverage, or relevant field.
• A minimum of 8 years’ experience in hotel management or a similar role.
• Strong understanding of hotel management best practices and software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.
• Strong analytical & decision-making skills.