Hotel IT Technician

The Hotel IT Technician plays a key role in maintaining the hotel’s technology infrastructure and providing technical support to both staff and guests. This position ensures stable network operations, performs hardware and software troubleshooting, and supports critical hotel systems (PMS, POS, etc.) to enhance operational efficiency and guest satisfaction.

Key Responsibilities

Technical Support

• Provide first-level support for hardware (computers, printers, phones, etc.) and software (Windows, office applications, hotel systems).
• Troubleshoot basic to intermediate technical problems and escalate complex issues to senior IT staff or external vendors.

Network Administration

• Monitor and maintain local area networks (LAN), wide area networks (WAN), wireless networks (Wi-Fi), and internet connectivity.
• Perform regular checks, upgrades, and security patches to ensure optimal performance and prevent downtime.

Systems Maintenance

• Assist in the installation, configuration, and maintenance of hotel systems such as Property Management Systems (PMS), Point-of-Sale (POS) systems, and reservation platforms.
• Coordinate with third-party providers for system updates and address escalated technical issues.

Security & Data Protection

• Implement IT security best practices, including antivirus and firewall configurations, to safeguard hotel and guest data.
• Conduct routine backups and ensure proper data recovery protocols are in place.

Guest Support

• Provide basic IT support for guests, such as assisting with Wi-Fi connectivity and troubleshooting in-room technology (smart TVs, entertainment systems).
• Coordinate with front desk and guest services to address tech-related guest requests efficiently.

Inventory & Documentation

• Maintain accurate records of hardware, software licenses, and equipment warranties.
• Document common issues and solutions to build a knowledge base that streamlines future support.
• Work closely with other departments (Front Office, Housekeeping, Food & Beverage) to address their tech needs and identify system improvements.
• Communicate technical information effectively to non-technical staff.