Hotel General Manager

Job Title: Hotel General Manager
Location: 1969 Business Suites, Perak, Ipoh
Job Type: Full Time Contract
Salary: 10,000 to 15,000

Job Description:

1969 Business Suites is seeking an experienced and visionary General Manager to oversee all aspects of hotel operations. The ideal candidate will be a strategic leader, responsible for ensuring the hotel’s profitability, guest satisfaction, and team performance. This role is critical in driving the overall success of the hotel.

Key Responsibilities:

1. Provide leadership and direction to all hotel departments, including front office, housekeeping, food and beverage, sales, and maintenance.
2. Develop and implement business strategies to achieve hotel goals and objectives.
3. Oversee the hotel’s financial performance, including budgeting, forecasting, and expense management.
4. Ensure high levels of guest satisfaction by maintaining quality service standards and addressing guest concerns promptly.
5. Foster a positive work environment by promoting teamwork, employee engagement, and professional development.
6. Monitor market trends and adjust sales and marketing strategies to maintain a competitive edge.
7. Ensure compliance with local laws, regulations, and hotel policies.
8. Develop and maintain relationships with key stakeholders, including owners, corporate partners, and the local community.
9. Manage and optimize the hotel’s revenue streams, including room rates, food and beverage sales, and other services.
10. Oversee the recruitment, training, and development of hotel staff.
11. Ensure the hotel’s facilities are well-maintained and meet health and safety standards.

Requirements:

1. Proven experience as a General Manager or in a similar senior leadership role within the hospitality industry.
2. Strong financial acumen and experience in managing budgets, forecasts, and financial statements.
3. Excellent leadership, communication, and interpersonal skills.
4. Ability to make strategic decisions and solve problems effectively.
5. Strong understanding of hotel operations, including front office, housekeeping, F&B, and sales.
6. Knowledge of local and international hospitality trends and standards.
7. Ability to work under pressure and handle multiple tasks simultaneously.
8. Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
9. Fluency in English and Malay. Additional language skills are a plus.

Benefits:

1. Competitive salary with performance-based bonuses.
2. Health insurance, retirement plans, meals, accommodations, etc.
3. Opportunities for career growth and professional development.
4. A supportive and dynamic work environment.