HOTEL FRONT DESK OFFICER

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Responsibilities:

• Inform guests of hotel rates and services.
• Make and confirm reservations for guests.
• Register and check guests in.
• Verify guest's payment method.
• Verify and imprint credit cards for authorization.
• Issue room keys and direct guests to their rooms.
• Maintain clear and accurate records of guest room bookings.
• Compute all guest billings, accurately post charges to guest rooms and house accounts.
• Provide accurate information about local attractions and services.
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other reports requested by management.
• Manage conference room bookings and scheduling.
• Close guest accounts and check guests out.
• Review accounts and charges with guests during the check-out process.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Monitor visitors to the hotel.
• Enforce rules and policies of the hotel.
• Maintain a neat and orderly front desk and reception area.
• Any other duties as directed by Management/Superior from time to time.

Education Background Requirement:

• Min SPM, STPM or Diploma in any field (without experience can apply).
• Fresh graduates are encouraged to apply.
• Required Language(s): English and Bahasa Malaysia.
• Other languages will be an added advantage.

Experience / Skill Requirement:

• Working experience in a hotel is an added advantage.
• Customer oriented, excellent interpersonal skills, high responsibility attitude, dynamic & pro-active.
• Extensive experience in PMS system is an added advantage.

Job Type: Full-time

Schedule:

• Rotational shift.

Language:

• Malay (Preferred).

Company Information:

Registration No. 80587-D

Application Questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Front Desk Officer?
• Which of the following languages are you fluent in?
• How would you rate your Bahasa Malaysia language skills?
• How would you rate your English language skills?
• Are you available to work public holidays?

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