Hotel Assistant Manager

• Assist the Management in overseeing the hotel's daily operations and staff management.
• Address and resolve guest issues related to hotel services, amenities, and maintenance to ensure customer satisfaction.
• Monitor employee performance and support regular evaluations to enhance service quality.
• Assist in creating and executing pricing strategies, including competition analysis and rate adjustments.
• Track hotel revenue and assist in managing budgets to meet financial goals.
• Conduct market segment reviews, analyze sales channels, and generate reports to identify trends and opportunities.
• Provide actionable solutions and corrective actions based on sales and operational data.
• Build and maintain strong relationships with suppliers to ensure timely delivery of goods and services.
• Liaise with local authorities and regulatory bodies to ensure compliance with all legal and operational requirements.
• Coordinate with contractors and vendors for maintenance and renovation works as needed.
• Ensure smooth communication and coordination among departments to maintain efficient operations.
• Uphold excellent communication and interpersonal skills to foster a positive work environment and guest relationships.

Job Requirements:

• Minimum 3 years of experience in hotel operations or a related field, preferably in a supervisory or management role.
• Degree in Hospitality Management, Business Administration, or equivalent.
• Strong analytical skills with the ability to interpret financial and operational data.
• Excellent communication and interpersonal skills to interact effectively with staff, guests, suppliers, and authorities.
• Strong problem-solving skills and a customer-oriented mindset.
• Experience dealing with suppliers, contractors, and local authorities is highly preferred.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Familiarity with hotel management systems and online booking channels is an advantage.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Willingness to work flexible hours, including weekends and holidays.