Hiring Customer Success Specialists - Night shift only

Position: Customer Success Specialist (CSS). Must be proficient in Mandarin and English speaking, writing, and reading skills.

Location: Georgetown, Penang (Onsite)

Working Hours: Monday to Sunday, 12:00 am – 11:00 am (5 days per week, 8 working hours + 1 hour break)

Job Type: Full-time (Rotational Shift)

Salary: RM 3,000++ (Extra allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app. They handle customer inquiries, concerns, and provide information through inbound and outbound phone calls.

Qualifications:

1. Education: Bachelor's Degree, Diploma, or equivalent in any field.
2. Work Experience: At least 6 months in customer support; call center experience is advantageous but not mandatory. Fresh graduates can apply.
3. Language: B2 level proficiency in English.
4. Interpersonal Skills: Customer service-oriented, active listening, and ability to handle inquiries professionally.
5. Technical Skills: Typing speed of at least 40wpm with 90% accuracy; computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

1. Assist customers in placing online orders.
2. Provide support through phone calls.
3. Process payments securely.
4. Proactively support customers and maintain brand reputation.
5. Identify and escalate priority issues.
6. Collaborate with the team to improve customer support.
7. Maintain and improve service quality.