Healthcare Compliance Analyst (Mandarin Speaker)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

The role is based in Subang Jaya, Malaysia and is only open to candidates that have full eligibility to live and work in Malaysia.

At Roche, we believe it’s urgent to deliver medical solutions right now, even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are brave in both decision and action and we believe that good business means a better world. Join us in making this happen.

• A diverse team with a supportive leader
• Opportunity to make an impact for the betterment of our customers and patients
• Agile way of working in a flexible work environment

Purpose:

The Healthcare Compliance Analyst is responsible for ensuring an adequate and sustainable adherence of Company’s policies, Local/External regulatory requirements, process and procedures in order to minimize the compliance risks.

Key Responsibilities:

Healthcare Compliance Analyst has a strong understanding of the business processes, audit and assurance and their main responsibilities include but may not be limited to:

Operational - Healthcare Compliance

• Gain comprehensive understanding of the Business processes and risks related to interactions (e.g. Grant, Sponsorship, Donation, Roche Initiated Events, Advisory Board etc) with Healthcare Professionals and Healthcare organizations within the affiliates from different business divisions
• Undertake scheduled Healthcare Compliance Reviews by assessing the relevant evidence/documentation for HCP or HCO engagement activities in a timely and accurate manner, in accordance with the Company’s Policies, and regulatory requirements as well as identify Gaps in processes
• Document all compliance assessment results by completing/updating documentation determining daily priorities; ensuring efficient and on-time delivery of tasks and milestones
• Timely follow up with stakeholders on outstanding queries and proper closure of the open items in the open item tracker
• Prepare the final reports and ensure on-time delivery of finalized quarterly reports
• Maintain a productive working relationship with partners to enhance service satisfaction and work with collaborators at all levels
• Ensure continuous monitoring and updating of the checklist based on Industry Codes, Roche Group Directives and local policies
• Escalate issues and recommend resolution plans in a timely manner to the RSS Line Manager and Affiliate (where required)
• Participate in related projects and other ad-hoc tasks assigned by Line Manager/HOD.
• Demonstrate effective communication skills with a focus on risk identification and partnership enablement

Continuous Improvement

• As part of day-to-day operations work collaboratively with the team to identify opportunities to improve compliance documentations (e.g. review manuals, return reason coding etc.)
• In collaboration with Reporting Line Manager make appropriate recommendation to HOD for process improvement and be part of the solution provision activities

Who you are?

You are degree qualified preferably in an accounting related field with more than 2 years’ experience in internal audit or compliance and its implementation in a highly regulated environment.

Proficiency in English and Mandarin language is required with good communication skill as the role will be supporting our counterpart in China/Taiwan.

With your strong analytical mindset and being detail-oriented, you are excellent at business reporting. You have demonstrated skills and abilities in:

• Assessing the facts with professional skepticism
• Thinking out of the box, challenges the status quo, effective conflict resolution skill, with excellent teamwork and professionalism
• Communicating effectively; fluency in written and spoken English is mandatory. Other language competencies a plus
• Taking full ownership of personal development
• Experience in leading change and managing complex projects.

Roche is an equal opportunity employer.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.