Head, Payment Solutions & Acquisitions

Head, Payment Solutions & Acquisitions

Apply locations: Menara Affin, TRX

Time type: Full time

Posted on: Posted 2 Days Ago

Time left to apply: End Date: March 7, 2025 (30+ days left to apply)

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JOB PURPOSE

The Head of Payment Solutions & Acquisition will lead the development, implementation and management of innovative payment solutions and customer acquisition strategies within Group Enterprise Banking (“GEB”). This role will be pivotal in driving revenue growth, enhancing customer experience and building long-term relationships with Group Enterprise Banking customers through tailored payment and transaction solutions.

RESPONSIBILITIES

1. Develop and execute a comprehensive payment solutions and customer acquisition strategy tailored to SME/Commercial customers.
2. Identify market trends, customer needs and emerging technologies to position the Bank as a leader in SME payment solutions.
3. Collaborate with cross-functional teams to align payment strategies with the bank’s overall GEB’s objectives.
4. Design and manage payment solutions tailored to SME/Commercial customers, including commercial and business cards (credit, debit, prepaid and virtual cards), payment gateways & merchant solutions and other innovative payment solutions/platforms.
5. Oversee the full product life-cycle for business card solutions, including market analysis, product design, pricing and continuous optimization.
6. Ensure payment solutions are seamlessly integrated with digital channels to provide convenience and efficiency for SME/Commercial customers.
7. Develop and implement customer acquisition initiatives that leverage payment solutions and commercial card offerings to attract SME/Commercial customers.
8. Develop pricing strategies and value propositions for payment solutions to enhance competitiveness and profitability.
9. Track and analyze performance metrics to identify opportunities for increased revenue and market penetration.
10. Ensure payment and business card solutions comply with regulatory requirements and internal policies.
11. Work closely with group compliance and risk management teams to maintain robust controls and governance frameworks.
12. Undertake additional responsibilities as assigned by immediate supervisor when required.

JOB REQUIREMENTS

1. Minimum Degree Holder and at least 5 years of managerial experience in SME Banking or Payment Solutions or Transaction Banking.
2. Proven track record in developing and managing commercial/business card products and solutions.
3. Experience in SME customer acquisition and relationship management is an added advantage.
4. Knowledge of digital payment platforms, fintech innovations and regulatory frameworks related to payment and card solutions.
5. Strong business acumen.
6. Strong analytical and problem-solving skills with data-driven decision making capabilities.
7. Excellent critical thinking skills and the ability to exercise good judgment.
8. Excellent written and verbal communication skills.
9. Leadership and people management abilities.
10. General administrative and managerial expertise.
11. Matured and result oriented leader.

Why work here?

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

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Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.

Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

AFFIN

"Always About You"

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.

Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.