Head of Operations

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

The Head of Operations will play a critical role in overseeing and optimizing the operational functions of BJAK. Reporting directly to the CEO, the successful candidate will be responsible for developing and implementing strategies to enhance efficiency, productivity, and profitability across all operational areas. This individual will lead a talented team and collaborate closely with key stakeholders to ensure the seamless execution of business operations.

Responsibilities:

1. Develop and execute operational strategies aligned with the company's overall objectives and growth plans.
2. Oversee day-to-day operations, including but not limited to production, supply chain management, quality assurance, and logistics.
3. Lead and mentor a high-performing operations team, providing guidance, support, and development opportunities.
4. Implement best practices and continuous improvement initiatives to optimize processes, reduce costs, and enhance operational efficiency.
5. Collaborate with cross-functional teams to drive alignment and ensure operational excellence across the organization.
6. Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
7. Establish and maintain strong vendor and partner relationships to support operational needs and drive business success.
8. Stay abreast of industry trends, market dynamics, and regulatory requirements to inform strategic decision-making and mitigate risks.

Minimum Requirements:

1. Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or advanced degree preferred.
2. Years of progressive experience in operations management, with a proven track record of success in a leadership role.
3. Strong leadership and people management skills, with the ability to inspire, motivate, and develop a high-performing team.
4. Demonstrated expertise in strategic planning, process optimization, and change management.
5. Excellent analytical skills and a data-driven approach to decision-making.
6. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
7. Proven ability to drive results in a fast-paced, dynamic environment while maintaining a focus on quality and customer satisfaction.

What We Offer:

1. Fast moving, challenging and unique business problems.
2. Strong learning and development plans for your career growth.
3. International work environment and flat organization.
4. Flexible working hours & arrangement, Casual work attire.