Head of Merchandising & Retail

Your new company

You will be joining a leading global organisation renowned for its impact across diverse industries such as leisure and hospitality. As a Head of Merchandise and Retail, this is a dynamic environment where innovation and excellence drive transformative experiences worldwide.

Your new role

• Conduct feasibility studies and develop plans for new theme park merchandising, from layout planning to business commencement, ensuring compliance with regulations and safety requirements.
• Formulate and implement strategies to drive customer headcount, increase business volume, optimise profits, and maximise operational efficiency across all units.
• Manage tenant mix to attract customers, oversee rental activities, and ensure tenant compliance while maximising returns for properties.
• Analyse industry practices in international parks to develop strategies and business models that meet profit and customer satisfaction goals, including merchandise category planning and supplier evaluations.
• Coordinate with suppliers, consultants, and construction teams to ensure merchandise design approvals, shop renovations, and operational readiness align with world-class standards.
• Create and execute staff training, team-building activities, and motivational programs while assessing performance, resolving customer concerns, and fostering collaboration with internal and external stakeholders.

What you'll need to succeed

• At least 10 years of experience within the Retail and Merchandising scope
• Flexibility to travel and relocate when required
• Strong leadership and stakeholder management skills
• Industry experience in Retail, FMCG and / or F&B is required.
• Excellent communication skills

What you'll get in return

• Competitive salary package
• Attractive benefits
• Career development opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email me at shalini.ravi@hays.com.my.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.