Head of Knowledge Management

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JP Caliber is a Malaysian incorporated organization which has won investors who support the growth of Malaysian companies towards building a talent pipeline of opportunities and supporting our established clients with Technology infrastructure. JP Caliber specializes in Tech and Digital, Finance, and Functional Support roles.

At JP Caliber, we understand that the only way to stay ahead of your competitors and the importance of building a fantastic culture of an organization is built upon hiring the right talent. Our consultants help bridge the right talent, provide HR solutions, and also career counseling. Our team consists of highly experienced individuals who are definitely passionate about providing HR Solutions, as they have many years of experience. Our customer satisfaction is our top priority as we build a brand of excellence.

The Role

The knowledge management support analyst is accountable for providing support to the knowledge management team & organization to ensure success in knowledge management strategies.

Knowledge management

1. Support the development, implementation & operations of knowledge management strategy & framework
2. Facilitate dissemination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc
3. Support technical exchanges & coordination with the knowledge management team & knowledge contributors
4. Develop reports, updates & relevant statistics as part of pulse check on knowledge management performance tracking
5. Collaborate with knowledge custodians, i.e. Jira, Confluence, etc., to ensure availability of knowledge management tooling
6. Together with content specialists, provide support to knowledge community users & design the best fit knowledge adoption initiatives
7. Provide support for additional tasks assigned by the head of knowledge management

Knowledge management maintenance & operations

1. Create preventive, monitoring & recovery policies & procedures
2. Constantly ensure availability of the knowledge centre
3. Continuously review & improve maintenance & operations performance

Implementation of knowledge management

1. Understand & translate roadmap into workable items
2. Execute the work items until completion
3. Identify risks & issues & resolve them

Adoption of knowledge management

1. Design & implement trainings/workshops to increase adoption
2. Track knowledge adoption & iteratively improve

Knowledge management reporting

1. Develop & submit reports for continuous traction
2. Improve reporting/data presentation to ensure performance tracking has clarity

Experience required

1. Experienced in implementing knowledge management frameworks covering but not limited to people, process, technology, content, policies, etc
2. Familiar with:
1. a. technology operations process from prevention, monitoring to recovery
2. b. agile & waterfall deliveries for application & infrastructure
3. c. business to IT processes related to knowledge management
4. d. search engine & social media
3. Experienced in measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements

Work landscape:

1. Building, maintaining & improving knowledge management especially in group technology landscape
2. Knowledge management may also be extended to overall group level

Ideal Profile

Requirements

1. Degree in related computer science principles
2. 10 years’ experience in knowledge management and 5 years' hands-on experience in Confluence, Jira, SharePoint, chats
3. Familiar with knowledge management tools, content management systems & databases
4. Ability to categorize, tag & structure information effectively
5. Good knowledge of processes
6. Critical thinking & able to resolve problems creatively
7. Strong interpersonal & collaborative skills as well as highly effective communication skills
8. Organized, detail-oriented & thorough
9. Strong desire to help improve processes & mentor others

• Knowledge / certification in ITIL is advantageous

What's on Offer?

• Leadership Role
• Work within a company with a solid track record of success