Head of HR Excellence APAC

Objectives of the Position

• Lead and oversee all aspects of HR Excellence within People Services HR APAC, focusing on developing and implementing HR strategies, policies, and practices that drive service excellence and support the achievement of the organization's vision and mission.
• Work closely with senior leadership to ensure GB HR aligns with the overall strategy and contributes to the success of the GB organization, including developing and executing a detailed program roadmap, identifying optimal service solutions, and continuous improvement opportunities to mature the overall service delivery capability.

Main Tasks

HR Strategic Planning

• Support the development and implementation of HR strategies, programs, and initiatives that enhance the overall employee experience and improve service quality, including identification of short-term, mid-term, and long-term goals, objectives, and action plans to enable the organization’s growth and success.
• Conduct thorough analysis of the People Services HR APAC units (KL hub, local countries/locations), policies, and practices to identify areas for improvement and ensure alignment with strategic goals.
• Facilitate the alignment of units within People Services HR APAC on the organization’s strategic objectives, driving HR excellence, and supporting the overall success of service units through effective HR planning and implementation.
• Collaborate with finance and senior management to develop HR budgets and allocate resources effectively, monitoring and controlling HR expenditures to ensure alignment with strategic objectives and deliver optimal return on investment.
• Plan, coordinate, and drive strategic initiatives focused on People Services projects such as quality assurance, knowledge management, process excellence, and HR digital solutions for Asia Pacific.
• Represent and ensure effective communication and coordination within Global Business Services, global communities, and other stakeholders.
• Build and maintain effective stakeholder management such as HR Business Partners and business leaders to understand their requirements and provide effective solutions.

Quality Assurance

• Lead the design and implementation of internal regulations for People Services HR APAC to ensure compliance with employment laws and regulations, including governance, risk, and compliance aspects.
• Support senior management in People Services HR APAC on their establishment and maintenance of unit-internal governance implementation, enabling the unit to be responsible for its risk management, including compliance risk under the 1st Line of Defense in the Three Lines of Defense model.
• Facilitate collaboration across units in People Services HR APAC to address quality-related issues, providing guidance and proposals to achieve consistent quality standards across the organization.

Process Excellence

• Lead change management initiatives within People Services HR APAC to drive harmonization, simplification, and automation, enhancing the efficiency, effectiveness, service relevancy, and service quality of HR processes.
• Offer principles, methodologies, and tools to service community leads in People Services HR APAC on process design and documentation, process improvements, performance monitoring and measurement mechanisms, technology integration, change management, and best practices benchmarking.
• Provide continuous improvement (CI) coaching to units in People Services HR APAC as partners to develop their CI plan, listen to their voices, provide guidance when needed, and assist in the development of CI milestones they are accountable for.

Knowledge Management

• Ensure delivery on knowledge management framework in building the formation of a competence hub. Develop and timely manage knowledge strategies to ensure the sustainability of a competent People Services team.
• Work closely with senior management to develop and implement strategies to capture, organize, and disseminate HR knowledge and information within People Services HR APAC.

HR Digitalization, Reporting & Analytics

• Play a crucial role in driving the digital transformation of HR processes and operations, leveraging technology to enhance efficiency, improve employee experience, and support strategic HR initiatives. Proactively explore digitalization and process optimization ways to achieve the best cost to serve.
• Oversee the selection, implementation, and management of HR technology systems and tools, ensuring systems are aligned with organizational needs and integrated with other business systems.
• Lead a team responsible for exploring and implementing strategies to digitize HR processes and operations, identifying areas for digital transformation, setting goals and objectives, and creating a roadmap for digitalization initiatives.

HR Projects

• Act as the regional People Services HR lead for HR special projects to oversee project progress, resource allocations, budget management, and project milestones.
• Interact with various stakeholders, including senior management, KL hub, GB local HR, and project sponsors. Effectively communicate project updates, manage expectations, and address any concerns or issues raised by stakeholders.

Budget / Resource Management

• Plan, develop, and manage budgets for the HR Excellence Unit for cost and FTE, ensuring optimal utilization of resources and cost-effectiveness.

People Leadership

• Lead a team of respective HR excellence experts to stay updated on emerging trends and best practices in HR, proactively recommending changes or improvements to HR processes, practices, and digital solutions.
• Consistently demonstrate corporate values of Creative, Open, Responsible, and Entrepreneurial (CORE) in people leadership practices.
• Collaborate with units and leaders in People Services HR to identify organizational development needs, such as training and development programs, succession planning, and change management initiatives, including designing and implementing strategies to support organizational growth and change.
• Foster a culture of continuous learning and encourage team members to explore new concepts and trends in their respective areas.
• Be committed to coaching and development of the team to ensure high performance, building a solid succession pipeline, and identifying and fostering potential candidates for cluster internal or cross-unit development.

Minimum Education and Qualification Required for the Position

Education

• Bachelor's degree in Human Resources, Business Administration, or a related field.

Working Experience

• 4 preceding jobs/deep leadership experience.
• Disciplinary leadership responsibility where subordinates with disciplinary leadership responsibility report to.
• Strong business acumen and the ability to align HR strategies with organizational goals.
• Very high level of international, regional, or cross-organizational coordination or special requirement for strategic planning.
• Strong analytical and problem-solving abilities, with a data-driven mindset.
• Direct communication and motivation with heterogeneous target groups and sensitive issues/target groups.

Technical & Professional Knowledge

• Ability to translate strategy into deep operational execution, leveraging process expertise and analytics skills.
• Experience in leveraging Shared Services tools, including technology improvements, HRIS, ATS, employee portal, and/or document management to enhance service delivery.
• Ability to implement and continuously improve and scale processes that are durable and relevant.
• Demonstrated ability to build and sustain excellent relationships at multiple levels.
• Able to use relationships and influencing skills not only to gain a better understanding of the company’s needs but also to strategically accomplish goals and execute across the organization.
• Excellent communication skills that build trust, create open channels of communication, create impact without direct authority, and achieve collective buy-in.
• Works well in a fast-paced work environment; possesses strong fact- and data-based decision-making skills and demonstrates a bias for action and results.
• Highly collaborative, a true team player, coach, and mentor, focused on the success of others.
• Proven ability to attract, lead, and develop a strong, service recipient-focused, data-driven team and provide appropriate leadership, structure, coaching, training, and development.