Head of Corporate Communication & Strategy - RTSO Johor Bahru

Job Purpose.

Responsible for driving strategic planning and programming related to communications, external relations, stakeholder engagement, and overall RTS Operations Pte Ltd strategy. Focused on increasing visibility and influence to support the achievement of operational goals. Builds relationships, maintains the brand, and becomes a trusted adviser by overseeing and delivering integrated communications campaigns that execute appropriate strategies to support RTSO’s initiatives. Additionally, responsibilities include developing and executing communication plans for crises, issues, and emergencies, as well as understanding the best strategies for maintaining relations with stakeholders.

Key Accountabilities.

Planning and Development

• Design and build the communications team to lead, motivate, and support the RTSO setup.
• Design and oversee the delivery of the communications strategy, including engagement activities.
• Set key performance indicators to monitor the progress of objectives.
• Work with colleagues to make good use of communications and engagement data.
• Maintain the budget.
• Provide advice to the CEO and Board on communications, engagement, and strategy issues that may impact the brand and positioning of the company.
• Proactively plan for and/or shape responses to problematic or “crisis” events. Demonstrate the ability to manage reputational risk.
• Provide a leadership role in the senior management team, contributing to setting strategy and supporting the delivery of the company’s objectives.
• Deliver all work in line with best practices, work/health/safety regulations, and our shared values.

Communications

• Develop and oversee the delivery of communications strategies for targeted publics and for all RTSO goals.
• Oversee the development of creative, engaging, and accessible content and communications for all audiences to support our goals, including commissioning curation and execution of updates on all communication channels, both internally and externally.
• Oversee the day-to-day running of social media channels and continue to grow RTSO’s online audiences across social media platforms.
• Oversee the development and maintenance of the website, ensuring it is up-to-date, engaging, and accessible. Work with our website agency to develop, test, and evaluate website enhancements.
• Work across the business to discover, curate, and share compelling stories about our company, our portfolio, and our people.
• Deliver a periodical e-newsletter, coordinating input from across the teams and creating content.
• Develop and maintain strong relationships with members of the media.

Brand and Marketing

• Ensure corporate identity is kept up-to-date and consistently implemented across the organization.
• Develop or commission branded assets for use across the company, including promotional and corporate collaterals.
• Monitor the external environment to identify trends in developments and promote and enhance communications tactics in line with the corporate identity.

Additional Responsibilities

• Undertake any other tasks, duties, or projects which may arise from time to time, in line with the general level of this role and as instructed by the CEO of RTSO.
• Undertake occasional evening and weekend work as required.
• Line manage and supervise staff members as required.

Qualifications, Skills & Knowledge.

• Bachelor’s degree in communication, Business Administration, or equivalent.
• Minimum of 15 years working experience in communication and strategy experience in the rail industry or a similar heavy industry.

Functional Competencies.

• Proven track record of developing and implementing successful communication and strategies.
• Strong negotiation, management, and relationship management skills.
• Excellent leadership and team management abilities.
• Ability to develop strategies, plans, and programs to address complex corporate issues.