Head, Business Information Technology

Job Description - Head, Business Information Technology (240000YO)

Job Number:

240000YO

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as Head, Business Information and Technology for Great Eastern General Malaysia.

Job Purpose

The Head of Business IT (BIT) is responsible for leading the Business IT function that directly supports business operations, including Business Analyst, Application Support, Data Analyst & reporting including the IT Operation outsourcing to Group IT. This role involves strategic leadership, operational insight, and the implementation of best practices to ensure effective use of technology in meeting business needs besides complying with regulatory requirements. The position is responsible for ensuring the day-to-day General Insurance business systems are upkept, maintained, governed, and operationally performed as expected within the agreed SLA.

The Job

• Develop and work with Group IT to implement IT Strategies that align with the organization’s overall business goals, focusing on optimizing technology to enhance operational efficiency and support business growth.
• Lead the Business Analyst function to identify business needs, gather requirements, and develop solutions that improve processes and support strategic initiatives. Ensure that business analysts work closely with stakeholders to translate business requirements into technical specifications.
• Oversee the application support team to ensure a reliable, high-performance, and secure application environment. This includes managing the lifecycle of business applications, from implementation to maintenance and upgrades.
• Lead the Data Analysis and reporting functions to provide actionable insights that drive informed decision-making. Ensure the development and maintenance of robust data analytics and reporting frameworks that meet business needs.
• Manage and mentor the team and foster a culture of collaboration, continuous learning, and professional growth within the BIT department.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate those risks.
• Collaborate with business leaders and other stakeholders to understand their needs, provide IT solutions, and ensure seamless integration of technology with operational business processes. Facilitate effective communication between IT and other departments within GEGM.
• Establish and monitor key performance indicators (KPI) and metrics for BIT functions and review the KPI of outsourced services to Group IT on IT operations and Software Development.
• Ensure that the outsourced IT operations related functions comply with relevant guidelines and standards including those IT-related non-outsourced functions. Implement robust risk management practices to safeguard the organization’s data and systems, particularly in business-critical applications and data analysis activities.
• Develop and manage the IT budget of GEGM, ensuring efficient collaboration of resources and cost-effective use of technology investments. Optimize the use of financial resources to support IT initiatives that add value to the business.
• As part of the leadership team, work with key stakeholders to proactively shape the organization’s culture and conduct environment that is aligned to the organization’s Core Values.
• Champion culture and conduct behavioral expectations within the Department/Division.
• Maintain awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.
• Highlight any potential concerns/risks and proactively share best risk management practices.

The Person:

• Bachelor’s degree in Computer Science, Information Technology, Technology Management, or related fields.
• Minimum 12 years working experience with at least 5 years’ experience as Section Head within an IT department (preferably within the insurance or financial services industry).
• Strong leadership, communication, stakeholder management, and team management skills.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple projects and priorities.
• Takes initiative to improve the current state of things and is adaptable to embrace new changes.
• High level of integrity, accountability of work, and a good attitude towards teamwork.
• Strong interpersonal skills with the ability to build relationships and collaborate effectively with colleagues, stakeholders, and external partners.
• Experience in identifying and mitigating IT Operational risk.
• Knowledge of relevant regulations and standards, ensuring the IT Operations comply with legal and industry requirements.
• Certification in Service Delivery, Process Improvement, Business Analyst (e.g.: ITIL, CBAP, Six Sigma) is desirable.
• Demonstrates alignment with the organization’s core values through expected behaviors.

Location: GEGM HQ

Entity: Great Eastern General Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.