Hair Salon Remote Call Centre Agent

[salon]718 is looking for a Remote Call Centre Agent to assist our Guest Services team.

This is a part-time position with 15-20 hours/week paid at USD $10-12/hour depending on experience.

The ideal candidate will deliver a professional and qualified first impression to all guests calling & emailing the salon. This person has excellent verbal and written communication and customer service skills. They will also have experience working at a Hair or Beauty salon.

Responsibilities:

1. Guest services – answering calls and booking guests in for appointments, cancelling/rescheduling appointments as needed, responding to email requests for appointment bookings/changes to appointments, assisting with matching clients to their best Stylist.
2. Online Reputation - assisting the GM with managing customer experience issues and responding to reviews online.

Requirements:

1. Previous experience working in a Hair or Beauty salon.
2. Proficient with Microsoft Office Suite.
3. Reliable, professional, courteous and patient.
4. Excellent communication and writing skills.
5. Ability to work 9 am - 7 pm Eastern Time on both Friday & Saturdays.
6. Experience with Phorest Salon software or similar program an asset.