Guest Support Representative

GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

We're Hiring: Guest Support Representative

Are you passionate about delivering outstanding customer service? Join our dynamic hospitality team as a Guest Support Representative and help ensure every guest enjoys a seamless and memorable experience—from pre-booking to post-stay.

Key Responsibilities:

1. Provide professional and friendly support via chat, phone, and email—responding promptly and accurately.
2. Act as the first point of contact for check-in, cleaning, maintenance, and check-out issues, taking full ownership of guest concerns.
3. Troubleshoot common technical issues, including Wi-Fi resets, boiler repressuring, and other essential amenities.
4. Maintain a high level of quality and professionalism in all guest interactions.
5. Proactively address concerns and provide creative solutions to ensure guest satisfaction.
6. Stay current with GuestReady's processes, tools, and system updates.
7. Keep detailed records of guest interactions in our internal system.

What We’re Looking For:

1. Excellent written and spoken English (additional languages such as French or Portuguese are a plus).
2. Strong problem-solving skills and the ability to think on your feet.
3. Ability to multitask in a fast-paced environment.
4. Comfort with technology and troubleshooting common issues.
5. Previous experience in customer service, hospitality, or a related field.
6. Flexibility to work evenings, weekends, and holidays.
7. A positive attitude, proactive mindset, and attention to detail.

Why You'll Love Working with Us:

1. Hybrid work flexibility.
2. Join a fast-growing company in the booming travel industry.
3. Work in a dynamic, multicultural team.
4. Opportunities for learning and career development.
5. Focus on wellbeing with supportive activities.

We’re excited to hear from you and discover how you can contribute to our journey!

Don’t worry if you don’t tick every box—if you’re a 70% fit, we still encourage you to apply. Many skills can be learned through experience, and together we can bridge the gaps.

Diversity and Inclusion
At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture.