Guest Service Team Member

Front Office & Guest Services (Hospitality & Tourism)

About Us:
At Kidz Republic Sdn Bhd, we create unforgettable experiences in our vibrant indoor team park. Designed for fun, learning, and adventure, we provide a safe and dynamic environment where families, friends, and colleagues come together to bond through exciting activities.

Key Responsibilities:

1. Customer Engagement: Provide exceptional service to visitors by assisting them with park activities, answering questions, and ensuring they have a memorable experience.
2. Safety and Supervision: Monitor activities and enforce safety guidelines to maintain a secure environment for guests of all ages.
3. Operational Support: Assist in the daily operations, including ticketing, equipment management, and activity facilitation.
4. Team Collaboration: Work closely with colleagues to organize events, group bookings, and special promotions.
5. Park Maintenance: Ensure all equipment and play areas are clean, organized, and in good working condition.
6. Problem-Solving: Handle customer concerns or issues promptly and professionally, escalating to management when necessary.

Requirements:

1. Strong interpersonal and communication skills.
2. Energetic, enthusiastic, and customer-focused attitude.
3. Ability to work in a fast-paced environment and as part of a team.
4. Willingness to work on weekends, public holidays, and flexible shifts.
5. Previous experience in customer service, hospitality, or recreation is an advantage.

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