Guest Service Supervisor / Assistant

Responsibilities:

• Greet and bid farewell to guests, offering hospitality in accordance with hotel standards.
• Maintain a professional, neat, and pleasant image at all times.
• Ensure cleanliness of the reception counter and lobby area.
• Provide efficient service and handle guest complaints, requests, and inquiries promptly.
• Follow up on all guest requests and complaints, ensuring they are logged and tracked.
• Supervise Front Desk activities, ensuring staff follow proper check-in and check-out procedures.
• Coordinate with Housekeeping and Food & Beverage for VIP arrivals, room changes, special requests, and follow-ups.
• Sell, register, and assign rooms based on guest preferences and ensure correct completion of registration cards.
• Ensure that all registration cards are stored securely and accurately according to shifts and departure dates.
• Adhere to proper cashiering procedures and ensure compliance by the Guest Service Assistants.
• Monitor expected occupancy, VIP arrivals, and functions, ensuring that information is accurately recorded.

Training & Development:

• Conduct random product knowledge tests for Guest Service Assistants.
• Perform daily grooming checks for all team members.
• Prepare and execute quarterly training plans for the team, submitting them to the Operations Manager.

Administrative Duties:

• Monitor inventory of printing materials and stationery, ensuring stock is maintained.
• Inform overnight staff of nightly activities, VIP arrivals, and special requests.
• Ensure proper filing of all records such as vouchers, bills, and memos.
• Oversee the completion of the nightly audit and preparation of daily summary reports.
• Perform full night audit duties as required.

General Duties:

• Perform any additional Front Office duties as requested by the Operations Manager.

Guest Services & Food & Beverage:

• Serve food and beverages to guests, ensuring satisfaction.
• Monitor food and beverage schedules and address any issues promptly.
• Maintain cleanliness of dining areas by clearing tables and counters.
• Prepare drinks and set tables with appropriate items.
• Ensure operations in Sky Lounge and Multi-Purpose Hall adhere to SOPs and Food Safety principles.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?

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What can I earn as a Guest Services Supervisor?