Guest Service Centre – Host: Hyatt Centric Kota Kinabalu

In this role, you will be handling guests and employee inquiries in a courteous and efficient manner and are expected to act proficiently in all aspects of emergency procedures and maintain professional discretion. You must have excellent customer service and communication skills. You should have a pleasant attitude, professional phone demeanor, and efficient typing skills. You should be well-informed on all facilities available in the hotel so that you can address guest concerns in a timely, knowledgeable, and professional manner.

Ideally, you will have a certificate or diploma in Hospitality or Tourism management, with a minimum of 2 years of work experience in the Front Office department in a larger operation. Good problem-solving, administrative, and interpersonal skills are a must. You should be computer literate with excellent English communication skills, both written and verbal.