Guest Service Agent ( Front Office Assistant)

Guest Service Agent ( Front Office Assistant)

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Guest Service Agent ( Front Office Assistant)

Front Office & Guest Services (Hospitality & Tourism)

• Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner.
• Ensure all registration cards have the proper information such as guest name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
• Register guests promptly following the standard operating procedure for registration, key handling and message handling, and ensure that they provided with all the necessary information's.
• Verify assigned room status using the system and ensure that all rooms given to guest upon check-ins are Vacant Ready.
• Must be able to work under shift.
• Ensure guest details are updated in the system immediately and accurately in order to know guest's likes and dislikes or if there is any special request.
• Have sound knowledge of all vouchers used or any other remarks pertaining prepayment, or credit facilities in accordance to Hotel Policy.
• To Keep the daily logbook up-to-date by recording the briefing information, follow-ups and guest comments.
• To prepare and print the daily shift reports such as Arrivals/In House Guest, and Departure Guest.
• Ensure guest room change is minimized and handled in a proper manner, and all relevant departments are being communicated accordingly. Proper authorization to be obtained from the Front Office Supervisor or Guest Service Manager.
• Be aware of all Hotel activities and layouts of the Hotel, as well as, knowledge of the daily Event.
• To handle all check outs promptly for FIT, VIP guest and groups by ensuring all charges are settled and are in accordance with the Hotel standard credit policies.
• Be aware of the currency exchange rates and be alert of the firged currencies and travelers cheques.
• Ensure that all vouchers for rebate, miscellaneous, paid out and corrections are clearly explained and supported. Vouchers are to be signed by Duty Manager or any other Managerial Authorities of the Front Office Department.
• Ensure to prepare and balance cash report and remittance envelope at the end of the shift.
• Performs other duties as deemed necessary by the superior.

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