Guest Service Agent (171282)

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

As Guest Service Agent we rely on you:

• Perform check-in and check-out efficiently and ensure guests’ satisfaction.
• Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
• To perform all duties according to Quality Standards and Core Practices.
• Maintains an active presence at the front desk to directly supervise the service associates attending to the guests to maximize guests.
• Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
• Ensures that “Interface Lost Postings” are regularly checked.
• Double checks guest folios for completeness and accuracy.
• Confirms the number of "due-out" guests and scheduled late departures.

Requirements:

• Diploma in Tourism/ Hospitality/ Hotel Management.
• Proficient in oral and written English and Malay.
• Familiarity with using hotel property Management Systems (PMS) OPERA will be an added advantage.
• Minimum of 1 year as guest service personnel in a service industry.
• Pleasant, effective social skills, and versatile.
• Willing to work in shift.
• Fresh graduates are encouraged to apply.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.