Guest Service Agent

Company Description

The Lone Pine, The Boutique Hotel by The Beach, is a beautifully restored sanctuary established since 1948 on Batu Ferringhi beach. It is the only boutique hotel along the coastline, offering 90 guestrooms facing the sea and shaded by casuarina trees. Known for its sunset views, it is a popular choice for both locals and visitors seeking a peaceful escape.

Role Description

This is a full-time, on-site role as a Guest Service Agent at Lone Pine, The Boutique Hotel by The Beach in Batu Ferringhi. The Guest Service Agent will be responsible for providing excellent customer service, checking guests in and out, handling reservations, addressing guest inquiries and concerns, and ensuring a pleasant stay for all guests.

Qualifications

• Excellent customer service and interpersonal skills
• Strong communication and problem-solving abilities
• Attention to detail and organizational skills
• Previous experience in hospitality or customer service roles
• Knowledge of hotel operations and reservation systems
• Ability to work in a fast-paced environment
• Fluency in multiple languages is an advantage
• High school diploma or equivalent