Ground Support Assistant - Customer Experience Management Customer Service (MA

Ground Support Assistant - Customer Experience Management Customer Service (MA)

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• To provide excellent customer service to passengers and stakeholders.
• Providing efficient customer service as well as art and performances to airport users around and outside traditional information counter services.

ESSENTIAL POSITION FUNCTIONS

• Queue Management - To assist in queue management to minimise congestion within CEM responsibilities.
• Crowd Management - To support CEM in passenger-related issues and crowd control within CEM responsibilities.
• Elevator Attendant/ Concierge - To assist customers with operating the lift, whilst attending to passengers' enquiries on way findings and airport facilities.
• BE - To assist "passenger with special needs" in Butterfly Effect (BE) related activities.
• Providing Information - Attend to passengers' enquiries on way findings, airport facilities and other passenger issues.
• RTB / RTC - Handle Return to Bay (RTB) and Return to Choke (RTC) cases and/or assist CEM in incidents, accidents, emergency situations, and fallback procedures.
• To perform other duties assigned and instructed by Superiors.

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Malaysia Airports manages and operates 39 airports in Malaysia and one international airport in Istanbul, Turkey. The 39 airports in Malaysia comprise of 5 international, 16 domestic and 18 Short Take-Off and Landing Ports (STOL Ports).

We are looking for people who are committed team players with diverse backgrounds to join our team and grow with us.