Graduate Trainee - Personal Banker Associate

The Executive, Mobile Deposits Specialist's key responsibility is to acquire account deposits from customers and businesses and to build the opportunity to obtain leads for other products through HLB@Work. You will explain how products work and the services available, provide sales materials and support, create new leads and follow up with new customers. You will work in a wide variety of relevant industries, such as manufacturing, retail, pharmaceutical, focusing on payroll accounts.

Key Responsibilities and Accountabilities

Functional (job responsibilities)

1. Generate and qualify leads from internal and external lists to achieve acquisition goals

2. Source and develop client referrals to achieve acquisition goals

3. Develop sales proposal and customize by client

4. Schedule sales activity and ensure optimum pipeline generation

5. Make sales calls to new potential and existing clients

6. Negotiate effectively with clients

7. Conduct briefing and training to clients

8. Respond to sales enquiries and concerns by phone, electronically or in person

9. Ensure customer service satisfaction and good client relationships

10. Follow up on sales activities to ensure sales closure and accounts are open timely

11. Monitor and report on sales activities and follow up for management

12. Carry out market research and surveys

13. Participate in sales events and roadshows where applicable

14. Monitor competitors, market conditions and product development

15. Ensure all tasks are carried out in full compliance with guidelines and regulations

Managerial (team/group responsibilities)

1. To collaborate with other departments to create a unified experience

2. To create an achievement oriented working environment.

Organizational (organizational responsibilities)

1. Responsibility to our ETC customers – put HLB’s long term interest ahead of short term gain.

2. Continuous effort to improve business in support of building brand awareness and improving customer experience.

3. Ensure all sales proposals are delivered on-time and within scope

Requirements:

Education/Qualification

1. Diploma, Higher Diploma or Bachelor’s degree in Business, Finance or related field is preferred Experience.

2. At least 2 year(s) of working experience in the related field is required for this position.

3. Fresh graduates are encouraged to apply.

What’s next?

1. Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.

2. Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.