Global Market Data & Trade Support Engineer

Job Responsibilities:

• Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.
• Support during business hours and provide 24x7 on-call support.
• Provide Level 2 support on user queries/requirements and production issues raised - Event/Incident and problem management
  • Investigate production issues, responding based on production defect severity SLAs.
  • Manage and respond to users in a timely manner.
  • Log incident tickets for production issues and user queries.
  • Follow up on defect and incident closure and meet incident closure KPIs.
  • Ensure system availability as per respective agreed SLAs.
  • Ensure daily end-of-day execution for supported applications completes successfully.
  • Perform annual Disaster Recovery (DR) exercises for supported applications.
  • Provide support to System Engineers on server-level patches/upgrades as applicable.
  • Ensure application incident & task documentation is properly updated for each production release.
  • Demonstrate enthusiasm, hard work, proactivity, and goal orientation, with excellent communication and presentation skills, professionalism, and attention to detail.
  • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using Java snippets, Unix shell, or DB scripts.

Job Requirements:

• 5-7 years of hands-on application support experience in the banking industry.
• Experience in working with some of these technical platforms or programming languages: SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M, and Scripting.
• Experience or working knowledge in the Murex platform is a must.
• Independent, proactive, and self-starter with excellent interpersonal and communication skills.
• Strong analytical and good problem-solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Experience or willingness to work on a 24x7 on-call support roster.