Global M&S Services, Head of Manufacturing & Supply Services KL Hub

Global M&S Services, Head of Manufacturing & Supply Services KL Hub

Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions and consumer healthcare. More than 110,000 people in over 100 countries at Sanofi are dedicated to making a difference on patients’ daily life, wherever they live and enabling them to enjoy a healthier life.

As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health.

The Global M&S Services acts as a cornerstone to this effort. Our team is responsible for delivering and supporting Global M&S teams in partnership with Business and Digital, and drive priority and transformative initiatives across M&S. The team members of Global M&S Services Hubs will act as partners to M&S organization in carrying out tasks and fulfilling responsibilities to support identified and established global quality processes leveraging hubs.

Main responsibilities

• Work in collaboration with M&S Global leadership, functions (for Quality, Quality Control, Supply Chain, MSAT, HSE, Engineering, GDPU etc.), subject matter experts and other hub location teams.
• Responsible for the ownership and oversight of Quality processes being delivered from KL Hub including strategic vision, process KPI’s, documentation, and inspection support for KL Hub.
• Ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.
• Ensure timely processing of investigations, identify bottlenecks, and suggest process improvements.
• Manage and ensure the compliance of all Quality processes and documentation with applicable regulations and aligning with global best practices delivered from KL Hub.
• Oversee the application of processes through audits and performance metrics, and review delivery performance with the M&S and Business Operations leadership.
• Participate in the design and evolution of Sanofi's Quality processes and standards to improve the Quality Management System.
• Champion the simplification and standardization of Quality processes, supporting the strategic transformation of operations through digital solutions across all Hub locations.
• Take part in regulatory inspections (as required) and applicable corporate audits, preparing necessary documentation.
• Lead and define the priorities and deliverables of Hubs, fostering a culture of quality and collaboration.
• Set priorities for Centers of Excellence and Communities of Practice, ensuring recognition and promoting unified quality and operational excellence across all Hubs.
• Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Ensure 100% adherence to standard E2E processes.
• Take accountability for service delivery performance, meeting stakeholder expectations, and driving future demand.
• Provide accurate and regular reports to the management on performance of the service delivery.
• Lead personnel management, including staff recruitment, performance assessment, training, and mentoring.
• Create a safe working environment, inspiring our people & attracting top talents.
• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

About you

Experience:

• 15+ years of experience in Pharmaceutical Industry with at least 10+ years in leadership roles.
• Should be well versed with Quality and/or Supply chain functions of pharmaceutical industry.
• Experience of working on manufacturing sites in either of these domains is an added advantage.
• Should have led/managed large teams.

Required skills:

• Should have the ability to think critically and make decisions quickly to address delivery-related challenges.
• Analyse complex situations, identifying problems, and proposing effective solutions.
• Should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
• Should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
• Experience in conducting on-site audits and/or inspections and exposure to facing regulatory/internal and corporate audits is beneficial.

Education:

• Masters or Doctorate in Life Sciences/Healthcare, Business Administration, Engineering or Information Technology.
• Certification in Project Management and/or Lean Six Sigma and/or Continuous Improvement would be preferable.

Languages: Excellent knowledge of English language (spoken and written)

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies such as maternity, paternity, and solo parent leaves to name a few.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.