Global Care Partner

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As a Global Care Partner at Nokia, you will join our dynamic and inclusive Global People Care team, where you'll be part of a supportive environment that values open communication, collaboration, and continuous growth. Our team is focused on strategic initiatives to enhance HR processes, improve employee experience, and drive operational excellence.

In this role, you will manage employee inquiries and guide them on HR processes and benefits across multiple markets across the globe. You will also assist in updating benefits information to ensure employees have access to the most current resources. Your contributions will directly impact our employees, ensuring they have what they need to succeed. You'll collaborate with a diverse group of professionals, driving innovative solutions and meaningful change within our organization. While you may work with established HR technologies, your focus will be on enhancing processes and improving the overall employee experience.

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

As part of the team, you will:

• Handle inquiries about People processes, tools, policies, and benefits.
• Provide support on restructuring, redeployment, and audits.
• Assist with country, regional, or global projects and initiatives.
• Consult with managers on complex people topics.
• Create a communication plan to support CARE needs in the APJ region.
• Promote standardization & digitalization of the Global processes across the globe.

Join us as a Global Care Partner and make a real impact on a dynamic, inclusive team! You'll support HR processes and enhance employee experiences while collaborating with diverse professionals. Enjoy opportunities for professional growth in a supportive culture where your voice matters. Contribute to meaningful change in our organization and help us improve the employee journey together!

• Master's/bachelor’s degree in psychology, Business Administration, International Relations, or a related field.
• Fluent in English; local language will be an added advantage.
• Experience in shared service organizations or human resources.
• Experience managing document libraries and employee portals across different countries.
• Experience driving customer experience improvement projects within a People/HR organization.
• Knowledge of HR systems such as Oracle HCM, SAP, and SuccessFactors HRIS.
• Familiarity with customer support tools like ticketing systems and call line systems.
• Experience in SharePoint management and documentation handling.
• Results-oriented with a focus on customer service and experience improvement.
• Ability to work effectively in virtual and diverse teams.
• Strong sense of accountability and result orientation.
• The ability to work under pressure and meet tight deadlines.